Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Silverdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
446 reviews
5 stars
195
4 stars
44
3 stars
33
2 stars
39
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and a lack of assistance for customers.
Employee Competence
Several customers expressed frustration with the employees' lack of knowledge and inability to resolve issues effectively.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are instances of good service.
Store Management
Multiple reviews criticized the store management for being unhelpful and unprofessional, contributing to a negative customer experience.
Long Wait Times
Many customers reported excessive wait times for service, often exceeding the estimated time provided by staff.
- CCcoloniajalisco6 days ago1.0Horrible service , manager just doesn’t care. All they want is to sell products, once an item is sold they will not help and do not care. Complaint has been filled with Verizon .
- CJCelia JohnsonJan 1, 20261.0Find a different store to go to as at this one you will wait, wait, wait, wait, then be treated rudely by an over entitled self important staff who are seriously unwilling to actually help a Customer. Left there, went to a different store where I was promptly and courteously assisted with a smile and competence.
- SWShane WoodDec 29, 20251.0I generally do not leave negative reviews but this experience was a doozy. High pressure. Rude to both me and my wife. Salesperson named Adonis….which is definitely an ironic name. He was kind enough to let us know that if we didnt like the service, we can always just stay home. We definitely will moving forward.
- EJEthan JonesDec 15, 20251.0Was told I would have an hour and a half wait just to speak to someone. Not the first time I have no had good customer service hear on Friday 13Dec25 and then today 15dec25 I was given the cold shoulder and told it would be better if I just called customer service. There was one other customer in the store also not being helped. I’ll switching to AT&T after this. Joke of a store they just sit around on their phones and don’t help any customers.
- CWCurtis WrightDec 6, 20251.0Showed up at opening and asked to check in. Was told there would be a 30-45 minute. Apparently the two customers before us would take that long to get through. There were at least four employees in the store but apparently coming in to upgrade your phone takes a specialist. When asked to use their restroom, was informed they didn't have one. To go ask the surrounding businesses to use theirs. While waiting saw multiple people (at least 6) come in and when "checking in" they turned around and left. Not sure time they were told but apparently it wasn't worth waiting. They employees helping customers with their plans and/or upgrades had to keep talking to the lead guy. It felt like a car dealership where the salesperson goes away all the time. Apparently they need his assistance/approval to do anything. Listening to a few interactions, I'm not convinced the employees were taking time to listen to the customers and understand their concerns. For example, a couple came in to make a payment. And were directed to a machine where they could do that. They had to explain to multiple people that they had been trying to pay online and on the phone already. Then still had to show the lead guy that it didn't work on the machine before he would add them to the list (over an hour wait). On the plus side, they did get to us at the 38 minute mark... so it did fall in the 30-45 estimate. After selecting the updated plan and phone we wanted, it took an additional 25 minutes to get out the door. Which is when I learned they have a timed safe that contributes to the wait. As they were helping us, a couple more employees came in and started helping people so maybe their service speed picked up afterwards. The first customer in the door when they opened was still being helped when we left... 65 minutes later.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Silverdale?
The Verizon store in Silverdale is open from 10:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 6:00 PM on Sunday.
Where is the Verizon store located in Silverdale?
The store is located at 11199 Pacific Crest Pl Nw, Ste D129, Silverdale, WA 98383.
What products does the Verizon store in Silverdale offer?
The store offers a variety of brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL. Products include the latest 5G smartphones such as iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What types of services does Verizon provide at the Silverdale location?
Verizon offers mobile plans, wireless internet plans, and voice plans tailored for personal and business needs.
Can I schedule an in-store appointment or order online at Verizon Silverdale?
Yes, you can schedule an in-store appointment or place an order online. Online orders can be picked up in store, via express lockers, or delivered same day where available.
What payment methods does Verizon Silverdale accept?
The store accepts payment by check, debit card, and mobile NFC payments. Cash is not required as the store does not operate on a cash-only basis.
Does Verizon Silverdale offer in-store pickup and delivery?
Yes, Verizon Silverdale offers in-store pickup, free 2-day shipping, express locker pickup, curbside pickup, and same-day delivery where available.
What nearby places can I visit before or after shopping at Verizon Silverdale?
Nearby you can visit Crumbl - Silverdale for desserts, Waffle Stop for breakfast or brunch, and Johnny Coffee for coffee and tea. These spots offer convenient dining options near the Verizon store.
Is there public transportation near the Verizon Silverdale store?
Yes, the Kitsap Transit-Silverdale Transit Center (STC), a bus station, is nearby, which can help customers access the Verizon store using public transit.
Are there other electronics or mobile stores near Verizon Silverdale?
Yes, nearby mobile phone and electronics stores include T-Mobile and the Xfinity Store by Comcast, offering additional options for telecommunications and internet services.