Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Silverdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
437 reviews
5 stars
193
4 stars
44
3 stars
33
2 stars
39
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff, long wait times, and lack of assistance.
Employee Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for incompetence and lack of engagement.
Billing Issues
Numerous reviews mentioned problems with billing, including unexpected charges and difficulties in resolving billing disputes.
Store Management
Several customers expressed dissatisfaction with store management, highlighting issues with communication and customer care.
Overall Experience
The overall sentiment indicates a decline in customer satisfaction, with many customers considering switching to other carriers.
- DCDevon CarneyOct 12, 20251.0Guy was rude and really condescending. Told me my tablet didn't take a Sim card and he couldn't connect it to my phone line, wouldn't wait for me to take it out of the case to show him where the sim card currently is. Wouldnt help me finish setting up my iPhone, just told me to do it at home on my own wifi even though the other phone we needed was literally just outside the front door. Also tried to sell me on insurance(for a fully paid off phone) and perks that I didn't want, and copped attitude when I declined them.
- DPDianne PantanellaOct 1, 20251.0Didn't take the time to look into customer SOECIFIC Need. Threw a Good Son and Man out of the store. Supposed to get rebate. Supv at call center said he would note acct, which He Did Not. Was told also to go to this specific location. Been dealing with cust service since June! BBB here I come. Sadly.
- PMPaul MarshallSep 21, 20251.0Verizon has become unable to supply the coverage T mobile now does. I was with Verizon for over 30 years. They never offered me amy special pricing that they offered to new customers . They only treat you nice when they are trying to get your business. When we tried to remove the internet service it took HOURS to get anyone to talk to us and when we finaly got to talk to someone on the phone we were on hold for over 30 minutes waiting for an answer. If you have Verison I would strongly suggest talking with T Mobile before making your decision. We now have far better connection service than we had with Verizon. Far better coverage for sure.
- WBWill BeamonSep 3, 20251.0I can’t call and talk to a person in the store before I get there to make sure I’m not going to waste my time they just send me to customer service.
- CSCarl StevensonJul 30, 20255.0My phone was on the fritz. It wasn't working properly. Woody hel
Frequently Asked Questions About Verizon
What are the Verizon store hours in Silverdale?
The Verizon store in Silverdale is open from 10:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 6:00 PM on Sunday.
Where is the Verizon store located in Silverdale?
The store is located at 11199 Pacific Crest Pl Nw, Ste D129, Silverdale, WA 98383.
What products does the Verizon store in Silverdale offer?
The store offers a variety of brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL. Products include the latest 5G smartphones such as iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What types of services does Verizon provide at the Silverdale location?
Verizon offers mobile plans, wireless internet plans, and voice plans tailored for personal and business needs.
Can I schedule an in-store appointment or order online at Verizon Silverdale?
Yes, you can schedule an in-store appointment or place an order online. Online orders can be picked up in store, via express lockers, or delivered same day where available.
What payment methods does Verizon Silverdale accept?
The store accepts payment by check, debit card, and mobile NFC payments. Cash is not required as the store does not operate on a cash-only basis.
Does Verizon Silverdale offer in-store pickup and delivery?
Yes, Verizon Silverdale offers in-store pickup, free 2-day shipping, express locker pickup, curbside pickup, and same-day delivery where available.
What nearby places can I visit before or after shopping at Verizon Silverdale?
Nearby you can visit Crumbl - Silverdale for desserts, Waffle Stop for breakfast or brunch, and Johnny Coffee for coffee and tea. These spots offer convenient dining options near the Verizon store.
Is there public transportation near the Verizon Silverdale store?
Yes, the Kitsap Transit-Silverdale Transit Center (STC), a bus station, is nearby, which can help customers access the Verizon store using public transit.
Are there other electronics or mobile stores near Verizon Silverdale?
Yes, nearby mobile phone and electronics stores include T-Mobile and the Xfinity Store by Comcast, offering additional options for telecommunications and internet services.