Business Details
11199 Pacific Crest Pl Nw, Silverdale, WA
98383, United States
Certified by Verizon • Feb 22, 2026
(360) 692-3057
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/washington/silverdale/silverdale-1160402
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Silverdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.3
728 reviews
5 stars
341
4 stars
67
3 stars
45
2 stars
54
1 star
221
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and uninterested in assisting customers.
Long Wait Times
Many customers reported excessive wait times, often exceeding an hour, even for simple tasks, leading to frustration.
Mixed Employee Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for incompetence and lack of engagement.
Promotions and Pricing Issues
Customers expressed dissatisfaction with misleading promotions and pricing, feeling that they were not receiving the deals advertised.
Store Management
Several reviews mentioned issues with store management, including rudeness and a lack of accountability, contributing to a negative customer experience.
- DMDawn MarieFeb 17, 20262.0I understand Maijuanna is legal in washington state but to absolutely REAK of it while on the job and helping customers is inconsiderate and unprofessional. I got helped by a man named adonis and his eyes were low and glazed over. Very obvious he was under the influence. Leave it at home.
- STSarah TFeb 6, 20261.0Worst experience I've ever had. Felt dismissed and that they didn't want to help me. Left and cried twice in one day. They said they couldn't help with my issue and sent me away. My friend ended up googling it and was able to fix the issue in minutes. Never going there again.
- MSMike SaunierJan 27, 20261.0Just visited the store in The Trails to inquire about the 4 lines and 4 free iPhones promotion. The person I met with said there is no such deal. I said the sign out front and inside the store says there is, in addition to what the Verizon website says. She said to read the fine print. I did. It says that you get a free iPhone through a bill credit over 36 months. And you get 4 lines for $30 a month, plus a $20 monthly bill credit, bringing the price down to $25. I called Verizon, and the representative said that promotion is valid and accurate. Why then would the sales person at the store lie to me? Verizon needs to replace management at this store along with that sales person!
- CCcoloniajaliscoJan 6, 20261.0Horrible service , manager just doesn’t care. All they want is to sell products, once an item is sold they will not help and do not care. Complaint has been filled with Verizon .
- CJCelia JohnsonJan 1, 20261.0Find a different store to go to as at this one you will wait, wait, wait, wait, then be treated rudely by an over entitled self important staff who are seriously unwilling to actually help a Customer. Left there, went to a different store where I was promptly and courteously assisted with a smile and competence.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Silverdale?
The Verizon store in Silverdale is open from 10:00 AM to 8:00 PM Monday through Saturday, and 10:00 AM to 6:00 PM on Sunday.
Where is the Verizon store located in Silverdale?
The store is located at 11199 Pacific Crest Pl Nw, Ste D129, Silverdale, WA 98383.
What products does the Verizon store in Silverdale offer?
The store offers a variety of brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL. Products include the latest 5G smartphones such as iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What types of services does Verizon provide at the Silverdale location?
Verizon offers mobile plans, wireless internet plans, and voice plans tailored for personal and business needs.
Can I schedule an in-store appointment or order online at Verizon Silverdale?
Yes, you can schedule an in-store appointment or place an order online. Online orders can be picked up in store, via express lockers, or delivered same day where available.
What payment methods does Verizon Silverdale accept?
The store accepts payment by check, debit card, and mobile NFC payments. Cash is not required as the store does not operate on a cash-only basis.
Does Verizon Silverdale offer in-store pickup and delivery?
Yes, Verizon Silverdale offers in-store pickup, free 2-day shipping, express locker pickup, curbside pickup, and same-day delivery where available.
What nearby places can I visit before or after shopping at Verizon Silverdale?
Nearby you can visit Crumbl - Silverdale for desserts, Waffle Stop for breakfast or brunch, and Johnny Coffee for coffee and tea. These spots offer convenient dining options near the Verizon store.
Is there public transportation near the Verizon Silverdale store?
Yes, the Kitsap Transit-Silverdale Transit Center (STC), a bus station, is nearby, which can help customers access the Verizon store using public transit.
Are there other electronics or mobile stores near Verizon Silverdale?
Yes, nearby mobile phone and electronics stores include T-Mobile and the Xfinity Store by Comcast, offering additional options for telecommunications and internet services.
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