Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Shoreline for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
215 reviews
5 stars
103
4 stars
30
3 stars
14
2 stars
12
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, many customers report poor service, long wait times, and unhelpful staff.
Store Management
Several reviews indicate issues with store management, including disorganization, lack of communication, and failure to honor promotions or commitments made to customers.
Product Knowledge
Customers expressed frustration over staff's lack of knowledge regarding promotions and products, leading to misinformation and dissatisfaction.
Appointment Issues
Many customers reported difficulties with appointment scheduling, including being turned away without an appointment or confusion over appointment policies.
Overall Experience
Overall experiences vary widely; while some customers report excellent service and support, others describe their experiences as frustrating and disappointing.
- LSLacey StirkinsSep 26, 20251.0Consistently horrible service. Today I had to go in because when I called into Verizon to have them transfer my number to a new phone, they disconnected service from both my old phone and new phone and so we were disconnected from the call. This left me without a phone to call anyone, and so I had to go into the store. I explained my situation and they told me it would be a 1 1/2 hour wait!! I kindly explained again that Verizon was responsible for deactivating my line and that I couldn't even reach my family. He stood firm that I would have to wait the hour and a half - unbelievable! I understand waiting your turn, but when your company made an error and your customer can't reach their family, you make exceptions. Poor service per usual.
- GCGabrielle CamarotSep 2, 20255.0For the Best Service, go to This store and ask for Reps Danny or Zach. And if they are busy, Assistant Manager Mike and Retail Manager Joseph Feraldi will take care of you. While I was there, they mentioned a new system was about to launch. It has launched and It works. It speeds things up a lot. The employees like it! All of the employees are good, but these 4 went above and beyond to help me. They were polite, professional, really smart, and they explained things simply so I could understand my phone. Thank you for all your help. I’m sending folks your way!
- LLLinda LAug 12, 20251.0Tricked the customer to buy devices with useless phone line services. Partly it is on the customer but they really shouldn’t sell the cheapest device and bundle with an expensive phone line. I have att and have done lots of outdoor activities. I usually have the same coverage as my Verizon fellow hikers/clmibers/backpackers. Their customer service representatives gave different information. It really sucks. The store people are horrible with their service too. Will stay away from Verizon.
- ERErin “erin” RileyJul 9, 20255.0The staff here have always gone above and beyond with their great customer service AND technical support. This is the only network for me!
- JMJean MuirJun 26, 20255.0My husband and I went to the Verizon store on N 205 in Shoreline yesterday to select new phones as part of their current promotion. Zack, who helped us, Ben, and the manager Joe were really patient as we worked through the issues of converting pretty old phones with plenty of data to the new, much more modern Google Pixel 9 Pros. We really appreciated their support and kindness! Strongly recommend this Verizon store.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Shoreline, WA?
The Verizon Shoreline store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which smartphone brands does Verizon in Shoreline offer?
Verizon in Shoreline offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services are available at the Verizon Shoreline store?
The store offers mobile plans, wireless internet plans, voice plans, and products including business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Shoreline provide options for online orders and in-store pickup?
Yes, customers can shop online and pick up their orders in-store, with options including free 2-day shipping, express lockers, and same-day delivery in select areas.
Is Verizon Shoreline wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking.
How can I schedule an appointment at Verizon Shoreline?
You can schedule an in-store appointment via the Verizon website or through the My Verizon app linked on their site.
What payment methods does Verizon Shoreline accept?
The store accepts payments via check, debit cards, and mobile NFC payments; it does not require cash only.
What nearby dining options are available when visiting Verizon Shoreline?
Nearby dining options include Teriyaki Island for Japanese cuisine, Ahipoki for Hawaiian dishes, IJ Sushi Burrito, Jersey Mike's Subs, Taco Del Mar, Gyro Sababa Shoreline for Mediterranean food, Tasty Pot for Taiwanese food, and Bag O Crab for seafood and Cajun cuisine.
Are there any wellness or beauty services near Verizon Shoreline?
Yes, Hand and Stone Massage and Facial Spa is nearby, offering massage therapy and facial spa services, and Bath & Body Works offers beauty products in the vicinity.
What nearby retail and service stores can complement a visit to Verizon Shoreline?
Nearby retail and services include Costco Wholesale for general shopping and pharmacy needs, Mattress City and Savvy Mattress Outlet for furniture, Home Depot for hardware and home improvement, and Minute Key for locksmith services.