Verizon

4.3
463 reviews
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Business Details

301 E Wallace Kneeland Blvd, Shelton, WA
98584, United States
(360) 427-0430
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Shelton, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
301 E Wallace Kneeland Blvd, Shelton, WA
98584, United States

Hours

Reviews

4.4
459 reviews
5 stars
339
4 stars
45
3 stars
16
2 stars
15
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Liz, Nicole, and Amity.

Efficiency

Many reviews highlighted the quick and efficient service, with customers noting that they were able to complete transactions and receive assistance in a timely manner.

Product Knowledge

Staff demonstrated strong knowledge of products and services, helping customers make informed decisions and resolve issues effectively.

Positive Atmosphere

The store environment was described as welcoming and pleasant, contributing to a positive shopping experience.

Mixed Experiences

While many customers had positive interactions, some expressed frustration with customer service issues, such as unreturned calls and billing problems.
  • CM
    Cassandra Meyer
    Nov 7, 2025
    1.0
    The reason Im giving a 1 star is the lack of customer service and the fact there Ai answering service will not let you speak to a live agent
  • CG
    Carol Goodburn
    Oct 26, 2025
    5.0
    Want to thank both Liz and Zach for their patient service yesterday as I struggled with issues on my cell phone. They were both helpful and courteous and I appreciate their customer service.
  • AW
    Alec W
    Oct 17, 2025
    5.0
    Very patient, very helpful and overall the best experience I’ve had with any phone store!
  • OS
    Oletta Sanders
    Sep 22, 2025
    5.0
    James and jarred of this Verizon are the two most amazing biggest helping people ever. I highly recommend this Verizon to anyone. Thanks guys
  • SJ
    Stephen Todd Jankowski
    Jul 17, 2025
    5.0
    Shelton Washington Verizon Store Rocks..Service so helpful seamless smooth transition to my new phone device after my prior one was aging out and port needed replacement. Couldn't wait at all. Thank you Nicole and Liz!!! Was in and out within under an hour after getting things going.
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Frequently Asked Questions About Verizon

What products does Verizon in Shelton offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for Verizon in Shelton?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 5:00 PM.