LS
Lorriah Simon
Feb 23, 2026
I think they are good, really nice people but the puppy care plan is too much money. For one year I put out $1,630.80. Thats a lot more than fixing shots and other appointments. I definitely wouldn't recommend it. Just pay for the fixing visits and shots. The puppy care program is $135.90 a month. In this economy dont do it! They treat my puppy great. That puppy care price is outrageous!
CK
Cami kalman
Jan 29, 2026
I had a very mixed experience at VCA West Seattle. The veterinarian was kind, but the overall visit was extremely stressful and unprofessional.
A staff member spoke to me in a condescending manner about not having a “proper” pet carrier and insisted my cat needed to be restrained, even though she was already safely secured in a pet pouch with a clip. My cat was not in danger at any point. I was then repeatedly asked to provide pet records, which I had already attempted to send. I was never given an email address, and the text system they used did not allow attachments, all while I was at work.
The technician spoke very loudly throughout the interaction, which significantly heightened my anxiety. I felt talked down to and dismissed. When I calmly stated that some of what was being said was not accurate, the manager entered and told me I was being rude instead of addressing the behavior of the staff member.
After leaving the room, the technician rolled her eyes in a mocking manner to colleagues outside the glass door, which was clearly visible to me. This felt unnecessary, disrespectful, and unprofessional.
I am a loving and responsible pet owner who is new to the city and simply looking for a safe, respectful place to bring my pets. Unfortunately, this experience made me feel judged and unwelcome.
TI
Taylor Ihde
Nov 22, 2025
would give 0 stars if i could. they care club pet insurance is a scam, and their practices are out dated. they gave both of my cats medication that they had a bad reaction to and at the emergency vet, the doctor was surprised that quote “any vet clinic in a first world country uses this medication still”. started going to a different clinic and asked for a second opinion on issues i talked about with the vet here. long story short VCA was telling me that my cats abnormal breathing was nothing to be worried about when that couldn’t be further from the truth. if you care about your animals in any capacity do not bring them here.
Care club subscription is a complete scam. Why pay for a massive yearly subscription only to save a couple hundred bucks on a single vaccination appointment? Basically the same experience as the previous reviewer. You're still paying a very significant amount for every appointment and any emergencies will require you to go elsewhere as available. We will not be renewing and will be finding a new vet ASAP.