Apple University Village

Reviews

• MK

  Michael Kaiser

  Feb 28, 2026
  1.0
  The arrogance of today's Apple knows no bounds. In the latest I had a Genius appointment for 11:20, with a confirmation email to prove it that I retrieved, but when I checked the website Apple had arbitrarily moved it to 11:35 without saying a thing to me, let alone asking. What if I had another commitment? So I was expected to show up at the scheduled time only to find out it had been moved?
• CT

  Charan Singh Tanwar

  Feb 22, 2026
  5.0
  I visited the store yesterday and wanted to try Vision Pro with my two friends. I asked Camille for assistance, and she very patiently immediately registered me & my friends right on the spot and arranged for demo. Generally it’s difficult to get appointments on the spot especially for three. Unfortunately we’d to leave without the demo due to some urgency & again Camille was very professional in conduct and excused herself to ensure with we able to leave immediately. Such customer handling makes the experience worth visiting.
• JD

  Jeffrey Dorgan

  Feb 18, 2026
  1.0
  My screen protector cracked and I went in for a replacement. The store was not that busy, probably about 8 people being helped. I asked an employee if she was available and she told me she was the ‘host’ I explained what I needed and she told me to go to the order pickup line (no other options were given). I was not there to pick up an order and there were 3 people in line. I left and went to the AT&T store where I was quickly and kindly assisted.
• IS

  Irina Sidorova

  Feb 2, 2026
  1.0
  I was misinformed by your consultant, and this whole experience left me very disappointed. I wanted to buy a phone online with a monthly installment plan, but I couldn’t find that option on the website. Since I already have a carrier, I wasn’t able to complete the purchase online. I came to the store specifically to ask if it was possible to buy the phone with monthly payments without changing my carrier. To save time, I even applied for an Apple credit card in advance. A few months ago, I had already tried to buy a phone in this store, but after waiting around 20 minutes, no one helped me — the consultant just kept asking me to wait. It was frustrating to come ready to spend over $1,500 and feel like no one wanted to take the sale. This time, the in-store consultant told me there would be no problem and sold me the phone in about two minutes. Later, I was charged a $25 late payment fee, even though I paid what I believed was more than the required amount. When I contacted customer support, I found out that the phone was not purchased with a fixed monthly installment plan at all — it was simply charged as a regular purchase on my credit card. The support representative explained that it is actually not possible to buy an unlocked phone with fixed monthly payments if I already have a carrier that is not on the approved list. This directly contradicts what I was told in the store. As a result, I was forced to pay the full price upfront. This experience was confusing, stressful, and very disappointing, especially since I went out of my way to prepare in advance and relied on incorrect information from your staff.
• KP

  Ken (Personal)

  Feb 1, 2026
  1.0
  I had a very disappointing and humiliating experience at the Apple University Village store today. I went in specifically to purchase the correct Light Seal size for Apple Vision Pro. After waiting about five minutes with no acknowledgment, I approached a female employee who told me she would help me shortly. After another five to six minutes, no one followed up. I then spoke to two other employees separately, clearly explaining that I wanted help choosing and buying the correct Light Seal size. Both told me to wait and walked away without assigning anyone to help. By this point, I had already been in the store for 15–20 minutes. While waiting, I briefly adjusted a Light Seal on a demo unit to visually compare sizes. There were no visible signs indicating that the Light Seal could not be touched. As soon as an employee told me not to touch the demo, I immediately stopped. However, that same employee—a male staff member with tattoos and slicked-back hair—spoke to me in an aggressive and condescending manner. When I tried to ask product-related questions while pointing at the demo, he repeatedly interrupted me and ultimately said: “Are you sure you understand? Because I don’t think you do.” This comment was deeply disrespectful and humiliating. I was spoken to as if I were unintelligent, despite calmly explaining that I simply wanted to purchase multiple Light Seals to try at home. What made the experience worse was that during my wait, several white male customers who entered the store after me were assisted promptly, while I was repeatedly ignored. I can’t say for certain why this happened, but the contrast in treatment was very noticeable. I came in ready to buy Apple products and left feeling dismissed and insulted. This experience was completely inconsistent with the level of service Apple claims to stand for.