Apple University Village

Reviews

• HG

  Haijie Gu

  2 days ago
  1.0
  I just had one of the worst customer service experience at this Apple store. First, the staff was clueless about the process of exchange/returning, they tried to figure out things on the fly but end up making an irreversible change without user agreement. Then, the store manager Andrew was even worse. Completely lack of empathy, accountability and logic, he refused making any attempt to fix the problem and instead blamed all the problem on the customers. He turned what supposed to be a Surprise and Delight experience into Frustrate and Annoy.
• EE

  Ellie

  4 days ago
  1.0
  I bought a relatively new iPhone less than a year ago, and after getting the screen replaced with AppleCare today, my phone feels significantly worse than before. The touch sensitivity is noticeably slower and less responsive — honestly, it feels like I’m using an iPhone 6 or 7 again, not a newer model. I’m extremely disappointed because this issue only started after the screen replacement. I came in expecting a proper repair, but instead, my phone performance got worse. What’s more frustrating is that the staff couldn’t properly test or confirm the issue. I was told different things by different employees, and in the end, they said there’s nothing they can do since their system shows the screen is “fine.” That doesn’t reflect the actual user experience at all. I spent several hours in the store and left with a phone that performs worse than before, with no real solution. Overall, this was a very disappointing after-service experience. I expected much better quality control and support after a repair like this.
• PL

  Pariona Company LLC

  6 days ago
  5.0
  Apple University Village is an exceptional location. The store is surrounded by a warm, welcoming atmosphere that feels fresh, calm, and beautifully designed. The products are premium, the service is outstanding, and the entire environment creates a sense of comfort and inner peace. A truly elevated Apple experience.
• SS

  Sarayah

  Apr 28, 2026
  1.0
  I recently visited the Apple Store and found the entrance doors extremely heavy, with no automatic opener or accessible alternative. This is not a minor inconvenience. It is a barrier. People who use mobility devices should not have to rely on someone else just to enter a store. That is a failure of accessibility. In 2026, this should already be standard. Accessibility is not optional, and it should not depend on assistance. Do better!
• CC

  Cherry

  Apr 21, 2026
  1.0
  Waited there for 3 hours for a reinstall of my os. After I handed my laptop over to them no one could even say if they still had my computer. Finally someone came and helped after apparently 3 other people plugged a cable in to the wrong port. To that guy thank you for finally letting me leave. The elderly couple across the table from me seemed to have a similar experience - stuck for an hour just to be told that they'd have to buy a new phone because their model's battery was too old to replace. I absolutely abhor coming here. The false cheery demeanor of everyone working here while half of them stand around doing nothing / avoiding eye contact honestly makes me feel like I'm in some weird tech dystopia.