Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Richland, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
218 reviews
5 stars
186
4 stars
9
3 stars3
2 stars
6
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, knowledgeable, and helpful, providing excellent customer service experiences.
Sales Experience
Customers appreciated the thoroughness and professionalism of the sales staff, particularly in assisting with phone upgrades and new purchases.
Staff Knowledge
Many reviews highlight the staff's expertise and ability to answer questions, making the buying process smooth and informative.
Store Environment
The store is noted for being clean and welcoming, contributing to a positive shopping atmosphere.
Technical Support
While many customers had positive experiences, some expressed frustration with the store's ability to resolve technical issues after purchase.
- MHMelissa HollenbeckNov 11, 20255.0I had a bad experience at the Kennewick store. I came to the Verizon Queensgate in Richland and have the best experience. Very knowledgeable and helped me end up getting the device that I needed +2 other For free. Will continue to go to the store.
- JKJanet KarbackNov 9, 20255.0They were great, went over my options and got me back up and running
- EMEvan MehlenbacherNov 7, 20255.0I had a very tough problem to solve on my phone. The tech support at Verizon were unable to solve my problem. However, the assistant manager at the store persisted with me until we got the problem figured out. And I was grateful to have it solved!
- NMNolan McCallum-CottleOct 13, 20255.0Knew what I wanted very knowledgeable and friendly. Overall great experience
- KDKaren DiGeorgeOct 6, 20255.0Very helpful and am always appreciative of the outstanding care I recieve.
Frequently Asked Questions About Verizon
What products does Verizon at 2661 Queensgate Dr offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon in Richland, WA?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Does Verizon offer in-store pickup services?
Yes, Verizon provides in-store pickup for customers.
Which payment methods are accepted at Verizon Richland?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle old electronics at the Verizon store?
Yes, Verizon offers electronics recycling services.
What languages are spoken at the Verizon Richland store?
The store offers services in English and Spanish.
Is free Wi-Fi available at the Verizon location?
Yes, free Wi-Fi is available at this Verizon store.
Are there any places to eat near Verizon in Richland?
Nearby dining options include Crumbl Cookies, Five Guys, Chipotle Mexican Grill, QDOBA Mexican Eats, Panera Bread, and Fiesta Mexican Restaurant and Catering.
Where can I get a haircut near the Verizon store?
Great Clips is a nearby hair salon where you can get a haircut.
What other mobile phone stores are located near Verizon in Richland?
Nearby mobile phone stores include Cricket Wireless Authorized Retailer and two AT&T Stores.