Business Details
2661 Queensgate Dr, Richland, WA
99352, United States
Certified by Verizon • Feb 22, 2026
(509) 628-0090
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Richland, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.6
230 reviews
5 stars
195
4 stars
10
3 stars3
2 stars
6
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, knowledgeable, and helpful, with many customers highlighting individual employees for their exceptional service.
Store Experience
Customers report positive experiences with quick service and smooth transitions when upgrading or setting up new devices.
Product Knowledge
Employees demonstrate a strong understanding of products and services, effectively answering customer questions and providing tailored recommendations.
Mixed Experiences
While many reviews are positive, there are some complaints regarding the handling of issues and transparency about costs, particularly related to being a third-party retailer.
- ABA BFeb 19, 20265.0Absolutely amazing experience! The team here is knowledgeable, professional, and genuinely cares about helping you find the best options. They made everything quick and easy, answered all my questions, and went above and beyond to make sure I left happy. If you’re looking for great service and a smooth experience, this is the place to go. Highly recommend!
- JSJacen SmithFeb 10, 20265.0Diamond was awesome! Great customer service!
- KKKarine KlempelJan 31, 20261.0It's a good thing that AT&T was 2 stores down. They received my service after a rude and careless encounter.
- JTJanet TaylorJan 22, 20265.0Diamond was a big help on setting up my new phone an was very knowledgeable on all my questions!! Keep up the great work!!
- SHShannon HofstadJan 8, 20265.0Austin was very knowledgeable and helpful in our stolen phone situation. I’d work with him any day of the week.
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Certified February 22, 2026Yext Knowledge Graph
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