Geek Squad

Reviews

• RS

  Rocky Stone

  Jan 29, 2026
  1.0
  Called in to see about installation of a hard drive. Customer Service Representative, whether in store or call center barely spoke English and was very confused. Will try in store, and may update review.
• PH

  Patrizia Hall

  Feb 19, 2024
  1.0
  I will NEVER shop at the Puyallup Best Buy EVER AGAIN!!! 2/17/24, my daughter and I went to the Puyallup Best Buy for some headphones and possibly trading in our smart watches (my daughter bought from them last year). While browsing around and discussing different types of headphones, I see this big creepy cop staring at us so I stared back at him. When I say creepy, I mean the kind that makes the hair on the back of your neck stand up, your skin crawl creepy. We moved to another area and again, there he is just glaring at us, so I raised my cap up and pulled my glasses down my nose and glared back at him. I go to get assistance from an employee and he walks right up listening on our conversation. Finally, my daughter being discouraged because she couldn't find what she was looking for, said let's go and guess who's standing at the door when we go to leave??? Officer gruesome with a scowl on his face glaring. When we get outside, my daughter asked, "Did you see that big creepy cop following us?" I told her, "yeah, I even took my glasses off and glared back at him". Never have we had that issue at the Federal Way Best Buy. The WORST problem we've ever had there was trying to locate an employee to see something during the busy holiday season which is typically because they're busy. Never had that problem at the Bellevue Best Buy either, even on black friday. Never had that problem at the Tukwila Best Buy. Won't happen again because I will NOT be stepping foot in that store again. I'm not one to pull out my phone to record stuff but I'm wondering if I should've that day.
• AM

  Angelic Matthews

  Jun 28, 2021
  5.0
  Excellent customer service!

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