Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported poor experiences with unresponsive or dismissive employees.
Product Availability
Several customers expressed frustration over items being out of stock or misrepresented in terms of condition, leading to dissatisfaction with their purchases.
Geek Squad Experience
The Geek Squad received both positive and negative reviews; while some customers appreciated their assistance, others reported long wait times and unsatisfactory service.
Store Environment
The store is generally described as clean and well-organized, but some customers noted issues with the number of staff available to assist.
Sales Tactics
Customers reported feeling pressured by upselling tactics and membership promotions, which detracted from their shopping experience.
MT
Maya Trettevik
Nov 16, 2025
5.0
I had a great experience at Best Buy while purchasing two monitors, a computer, and several accessories. Nasir helped us, and he was fantastic—friendly, knowledgeable, and never pushy. He gave us plenty of space to look around and take our time, but he also stayed close enough to answer questions whenever we needed him. We never felt rushed or ignored, even though we took a bit longer to decide.
It was one of the best customer service experiences I’ve had at an electronics store. Thanks to Nasir for making the whole process smooth and stress-free! I’ll definitely be returning.
JD
J D
Nov 16, 2025
1.0
I went to this store on Sunday November 9 2025 they treat me really bad customer service the person working for Samsung tv company he's terrible terrible customer service I will neaver go to this store again
CH
Charlie H
Nov 15, 2025
2.0
Very mixed experiences at this store.
First - do not take e waste here. What they accept depends on who's working there. I've wasted more than one trip here to drop off stuff that They Get Paid to recycle like light bulbs.
I came in another time to look at TCL Android TVs and the sales person started talking about Sony and Samsungs (which doesn't have android tv) and then started showing me Roku and fire stick tv. I asked again to see TCL TV's and he showed me TV's bigger than I was interested in. Instead I just went to Costco to look at theirs
JR
Jillian Rose
Nov 9, 2025
5.0
Always a great experience here! The staff are very knowledgeable and friendly.
AT
Andrii T
Oct 20, 2025
5.0
It's a pretty cool place where you can find almost any gadget in one store. You can try out some of the gadgets before buying them (like Oculus VR headsets or headphones). The store staff is polite and unobtrusive. They offered help a few times and asked if everything was okay, but it wasn't pushy. I was also pleased to see that there was a public restroom for visitors if you had a cup of coffee and decided to stay in the store for half an hour or more