Mixed experiences reported; some customers praised friendly and helpful staff, while others faced poor service and long wait times.
Product Availability
Customers expressed frustration over inaccurate inventory information and stock issues, leading to wasted trips.
Geek Squad
Feedback on Geek Squad services varied; while some found them knowledgeable and helpful, others reported long wait times and unsatisfactory repairs.
Store Experience
Overall, customers appreciated the store layout and product selection, but some noted issues with cleanliness and staff availability.
NP
Nitin Patil
Dec 29, 2025
1.0
I had a very disappointing experience with Best Buy. I ordered a KEF center speaker that was listed as available for store pickup about 53 miles (1.5 hours) from my home. Before driving, I called BestBuy, placed the order over the phone, confirmed my credit card was charged, saw the order in my account, and confirmed multiple times that the item was ready for pickup.
Despite all these confirmations, when I arrived at the store, the manager told me the product was not in stock. I then spent over an hour on the phone with customer service, was transferred three times, and the only resolution offered was a refund.
In total, I wasted over four hours of my day due to inaccurate inventory information and poor coordination between customer service and the store. This experience was frustrating and unacceptable. If Best Buy values customer time and experience, this situation shows a serious gap. I will be reconsidering future purchases from BestBuy and sharing this experience with others.
LL
Leah Legee
Dec 26, 2025
5.0
Excellent customer service from the employees! I was greeted when I walked in and an employee directed me right to the item I was looking for. No waiting in line to check out! Great experience, especially right before Christmas 🎄
TQ
Thomas Quall
Dec 24, 2025
5.0
Was able to browse and look for what I needed without being constantly ambushed by employees trying to upsell me. But when I needed assistance it was easy to find. Great experience all around.
HS
Henry Singleton
Dec 24, 2025
5.0
The Best Buy store in Tacoma didn't have a product, so I had to drive to store in Puyallup to get it. Once I arrived it took the store only a few minutes to bring the product to my car. Fantastic service . I will recommend this business to family and friends.
SS
Scott Sasamoto
Dec 22, 2025
4.0
Associates are good, quick to help and we didnt wait long. We had a secondary item that we were interested in, asked for directions to the item and they didnt stray me wrong. Found both items we wanted and got them in a timely manner! And who doesnt love nerf Toys R Us!?