Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinary Specialty ServicesVeterinary Information & Referral ServicesVCA Animal Hospitals
VCA Ponti Animal Hospital was established in 1977 for the treatment and care of a diverse population of animals and wildlife in the greater Spokane and Idaho Panhandle areas. In 1999, a modern 6000+ sq. ft. facility was built for small animal, exotic pet, and wildlife to better meet the needs of our clients. We offer optimal veterinary care with a broad spectrum of diagnostics through in-house testing and external laboratories. We work closely with local referral practices when specialized diagnostic procedures are required. Our facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house digital x-ray and ultrasound, a closely supervised hospitalization area, and indoor boarding kennels with outdoor exercise areas.
Location
VCA Ponti Animal Hospital
25007 E. Wellesley Avenue, Otis Orchards, WA
99027, United States
Hours
Reviews
4.6
359 reviews
5 stars
293
4 stars
36
3 stars
10
2 stars5
1 star
15
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and compassion, especially during difficult situations such as end-of-life care for pets.
High Prices
Several reviews mentioned that the clinic's prices have increased significantly since the VCA acquisition, leading to dissatisfaction among long-time clients.
Mixed Staff Experiences
While many customers appreciated the staff's friendliness and professionalism, some reported negative experiences with specific staff members, indicating inconsistency in service quality.
Emergency Response
Customers highlighted the clinic's prompt response to emergencies, with staff often going above and beyond to assist pets in urgent situations.
Communication Issues
There were complaints about poor communication regarding services and pricing, with some customers feeling misinformed or rushed during appointments.
- CPchad peetzDec 16, 20251.0I just adopted a puppy from spokanimal and received a 250 credit from these guys so I took my puppy in to get his first checkup and after I drove all the way out to Otis Orchards they told me my test wasn't covered and charged me $50 even though my bill was 120 so the credit of 250 should have covered everything. Horrible communication and I won't be returning.
- LBLouis BibbyDec 11, 20255.0Amazing service. The vet bills were a little high.
- DDDreaAug 20, 20255.0I can not express enough how AMAZING and WONDERFUL this facility and the lovely souls working here are. We had a nightmare experience, and to come here and not only be so thorough in finding out what was wrong.. they were able to put a game plan together and save my daughter's life. They showed us how to use the insulin and everything. These women are the best around, they greeted Sloan-Katya while in her stroller like they really do care about her, as if she were their own. I'll never be able to thank all of you enough!! You gave me back my baby girl. Everyone should trust you with the care of their fur babys
- JRJessica RankinAug 14, 20254.0Very kind, caring, and compassionate staff. We had to have our 15 year old pupper laid to rest, and the patience and understanding they offered us during the visit shows how much they care for their patients and families. I'm so grateful for their support during one of the hardest experiences of my life.
- AMApril MurryAug 14, 20255.0They are being so amazing with my puppy!! I am also going to take my senior dog there too.
Frequently Asked Questions About VCA Ponti Animal Hospital
What types of animals does VCA Ponti Animal Hospital treat?
VCA Ponti Animal Hospital treats a diverse population including cats, dogs, birds, pocket pets, reptiles, and small farm animals.
Where is VCA Ponti Animal Hospital located?
It is located at 25007 E. Wellesley Avenue, Otis Orchards, WA 99027, US.
What are the operating hours of VCA Ponti Animal Hospital?
The hospital is open Monday through Friday from 8:00 AM to 5:30 PM and closed on Saturdays and Sundays.
What veterinary services are offered at VCA Ponti Animal Hospital?
They offer services including advanced care, dental care, allergy treatment, diagnostics, surgery, microchipping, vaccinations, pet boarding, and more.
Does VCA Ponti Animal Hospital have in-house diagnostic and surgical facilities?
Yes, the hospital includes in-house testing labs, digital x-ray, ultrasound, and a surgery suite for optimal care.
What payment options are accepted at VCA Ponti Animal Hospital?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact VCA Ponti Animal Hospital?
You can call their local phone number at +1 509-922-7465 or main phone at +1 509-570-1961.
Are there any pet-related businesses near VCA Ponti Animal Hospital?
Yes, nearby is Ponti Veterinary Hospital and PVH, which also provide pet services and veterinary care.
What are some nearby places to visit before or after your appointment at VCA Ponti Animal Hospital?
You might visit Pryor's Restaurant for a meal or AC Starr Farms to pick up fresh fruits and vegetables, both located nearby.
How can nearby automotive service providers help during your visit to VCA Ponti Animal Hospital?
If you need car maintenance, nearby places like Shine On, Auto Match Sales, and Aces Auto Restyling offer repairs and detailing services, which can be convenient during your visit.