Verizon

4.6
790 reviews
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Business Details

221 S Pioneer Way, Moses Lake, WA
98837, United States
(509) 765-0765
https://locations.tccrocks.com/wa/moses-lake/221-s-pioneer-way.html
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About

Cell Phone StoreTCC
TCC Moses Lake, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 221 S Pioneer Way.

Details

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  • Accepts checksAvailable

Location

Verizon
221 S Pioneer Way, Moses Lake, WA
98837, United States

Hours

Reviews

4.6
781 reviews
5 stars
666
4 stars
33
3 stars
16
2 stars
11
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Isaax and Tevin received high praise for their exceptional customer service, being described as knowledgeable, patient, and helpful.

Store Environment

Customers noted significant improvements in the store's cleanliness and overall environment compared to previous visits.

Sales Practices

Some customers expressed concerns about transparency in sales practices, citing unexpected fees and misleading information regarding promotions.

Staff Performance

While many reviews highlighted positive experiences with staff like Isaax and Tevin, there were also complaints about negative experiences with other representatives, particularly Kayla.

Overall Satisfaction

Many customers reported high satisfaction with their purchases and experiences, particularly with the assistance provided during phone upgrades and troubleshooting.
  • JM
    Jasmine Mariscal
    Nov 18, 2025
    5.0
    Shout out to Tevin! Wanted to update my phone and thankfully he made the process easy and quick!
  • DL
    DE L
    Nov 16, 2025
    5.0
    Tevin was amazing. Great customer service, patient and didn't try to oversell what I needed for my husband. Thank you so much. Why we've been Verizon customers for over 20 yrs.
  • JM
    Jayci Madigan
    Nov 15, 2025
    5.0
    10/10! My phone was broken and Tevin and Isaax helped me with my trade in super quickly, and gave me a great deal! Amazing service, especially compared to the store a couple years back. The improvement since then is amazing, it smelled great and was much cleaner.
  • OO
    Oliver
    Nov 15, 2025
    5.0
    Compared to two years ago, this store feels so much better, the whole environment is so much better and the whole store is very clean, Tevin and Isaax helped me and my girlfriend setup her new phone and helped us thru the trade in process, and explained everything. 100/10!!!
  • JH
    Jody Haddican
    Nov 14, 2025
    5.0
    came in today with a rare phone issue and Isaax worked magic and got my phone working again it was so wild to see! This guy needs to be I.T. super impressed. He was actually the one who sold me my last phone. Will be back when I’m ready to upgrade thank you Isaax you saved me a trip to Spokane!!!!
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Frequently Asked Questions About Verizon

What products and services does Verizon at 221 S Pioneer Way offer?

Verizon offers the latest smartphones, tablets, wireless devices, Verizon home internet, accessories, business accounts, bill payments, device activation, upgrades, and more, all with Verizon network coverage including 5G service.

What are the store hours for the Verizon location in Moses Lake?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.