Verizon

4.6
787 reviews

About

Cell Phone Store
TCC Moses Lake, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 221 S Pioneer Way.

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Verizon
221 S Pioneer Way, Moses Lake, WA
98837, United States

Hours

Reviews

4.6
778 reviews
5 stars
664
4 stars
33
3 stars
15
2 stars
11
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Isaax received numerous commendations for his exceptional customer service, being described as helpful, knowledgeable, and patient.

Sales Experience

Many customers reported positive experiences with sales representatives like Tevin and Kayla, highlighting their friendliness and efficiency.

Transparency Issues

Several reviews mentioned concerns about hidden fees and lack of transparency regarding costs, leading to dissatisfaction among some customers.

Store Environment

The store was noted for being clean and well-organized, contributing to a pleasant shopping experience.

Mixed Experiences

While many customers praised the service, there were also complaints about misleading information and pressure tactics during sales.
  • JM
    Jayci Madigan
    Nov 15, 2025
    5.0
    10/10! My phone was broken and Tevin and Isaax helped me with my trade in super quickly, and gave me a great deal! Amazing service, especially compared to the store a couple years back. The improvement since then is amazing, it smelled great and was much cleaner.
  • OO
    Oliver
    Nov 15, 2025
    5.0
    Compared to two years ago, this store feels so much better, the whole environment is so much better and the whole store is very clean, Tevin and Isaax helped me and my girlfriend setup her new phone and helped us thru the trade in process, and explained everything. 100/10!!!
  • JH
    Jody Haddican
    Nov 14, 2025
    5.0
    came in today with a rare phone issue and Isaax worked magic and got my phone working again it was so wild to see! This guy needs to be I.T. super impressed. He was actually the one who sold me my last phone. Will be back when I’m ready to upgrade thank you Isaax you saved me a trip to Spokane!!!!
  • CR
    Crystal Rose
    Nov 3, 2025
    5.0
    Second time coming back to this store. We upgraded and opened additional lines with Isaax. He was very informative and helped us transfer all our data over to our new phones even figured out how to recover a password that others couldn’t. Don’t know how he did it! This was such a positive experience and saved us so much stress!
  • SH
    Steven Hodgeson
    Nov 3, 2025
    5.0
    We switched from Tmobile and glad we did! My wife and I had the pleasure of working with isaax and he got us two new phones and the service is way better! We are impressed. Im a review type of guy so i looked at the review prior and i seen a person below this message not too happy but i looked at his other reviews of other places and seen that hes not happy with anyone but a beer place lol I would definitely recommend everyone was friendly and we understood all the information and most importantly verizon has incredible service 👏 thank you verizon and thank you Isaax for taking care of us. We appreciate you

Frequently Asked Questions About Verizon

What products and services does Verizon at 221 S Pioneer Way offer?

Verizon offers the latest smartphones, tablets, wireless devices, Verizon home internet, accessories, business accounts, bill payments, device activation, upgrades, and more, all with Verizon network coverage including 5G service.

What are the store hours for the Verizon location in Moses Lake?

The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.