Verizon

Reviews

• LM

  Lee Mazanek

  Feb 7, 2026
  5.0
  Michael was very helpful and knowledgeable!
• AC

  Adreann Cole

  Feb 3, 2026
  5.0
  The team was amazing in assisting me with my new phone and helping with all of my needs!
• LC

  Luis Contreras

  Jan 30, 2026
  1.0
  I guess ChatGPT is more petty than me — I was going to give it 2 stars, but I was told that it was worth 1 star. Long story short:
This is not a corporate Verizon store; it is a Victra retail store. If you choose to go to a retailer, I would recommend going to the Edmonds location — much more friendly and honest people. If you choose the Mill Creek location for proximity, like other reviewers have said, ask for itemized pricing. Long story long — my personal experience:
Matthew was the employee who helped me switch from T-Mobile on December 29, 2025. At first, he did not seem very friendly, but as we continued to talk, he seemed knowledgeable and I trusted the information he was presenting. I explained that I wanted to get a phone for my mom with a bigger screen but did not want to pay extra for the iPhone 17 Pro Max. He suggested the Apple 17 Air, which I said yes to. I later learned I was being charged extra simply because that was all they had in stock, and it was never disclosed that it was a phone with more memory (something she didn’t need), instead of offering to order a phone that fit my needs and budget. He offered the protection plan two to three times, which I declined because I told him my family members would get their own AppleCare. I paid $700 in taxes and other fees and was told my first bill would be high and would go down after the first payment. When I later noticed I was being charged twice for activation and asked why, he told me I could call Verizon to see if they would waive it, describing it as Verizon “trying to get more money.” At no point was I told that the Setup & Go service was mandatory. I paid the amount and took the phones home to activate myself. A few days later, I reviewed my bill and initially assumed the high total made sense. However, when I checked the itemized charges, I saw fees for services I had explicitly declined, including protection plans ($19 per device) and cloud storage ($10). Even if I had accepted protection, the correct total would have been $65 for all devices, not $19 per device (I had 4 devices), and the first month would have been “free.” When I contacted Verizon, they waived the activation fee and confirmed that Setup & Go is an optional service that should have been disclosed as such. They also mentioned they frequently receive similar complaints and apologized. I then went to the Verizon store in Northgate, where they were only able to help minimally due to an outage, but advised me to return to the original store to request a restocking fee waiver since the issue originated there. I was hesitant but returned to the Mill Creek location, but eneded up going. While speaking with an employee, Matthew intervened and stated that everything had been disclosed, which was not the case. When I asked why I would choose to pay for a phone I didn’t want instead of purchasing the Pro Max, he said he did not know and dismissed the question. I also pointed out that only color options were presented, not storage or alternative options, and he did not address this concern. I asked to have the restocking fee waived to resolve the issue created by this lack of transparency, but he refused. I then decided to leave and speak to Verizon, but as I was leaving to go to a different location, he ended the interaction with a passive-aggressive “have a nice day,” which is why I am writing this. This experience required 3 days, 4 calls to Verizon, and 4 store visits, resulting in lost time and money with no compensation. The issue was finally resolved at the Victra Verizon location in Edmonds, where Kay and her coworkers took the time to clearly explain everything and correct the account. Kay stayed 3 hours past her shift to help resolve the situation and will most likely not be compensated.
• KS

  Kelly Svihus

  Jan 13, 2026
  1.0
  Went in to pick up an order, they couldn't find it and the said they could t give it to me without my pin. I told him I didn't know and he just said "try and guess". I've never used it and had my account for 14 years. I didn't get any direction on how to get it until I had to ask what I should do about it. When I pointed out that he should have started there when I didn't know, he said "it's your account, you should know it". How is that customer service? I wasn't gonna get help unless I asked? I would just be allowed to walk out? And a customer and employee were talking about religion and politics loudly. I'll make sure I don't come back to this location.
• ST

  Steve Troxell

  Dec 29, 2025
  1.0
  Do not buy your phone here. But if you do, have them show you an itemized breakdown of everything you were being charged for down to the penny before you pay them anything. They will charge you for stuff you never asked for.

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