Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Marysville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.5
391 reviews
5 stars
175
4 stars
56
3 stars
40
2 stars
25
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised individual employees for their helpfulness and professionalism, particularly mentioning staff like Aaron, Cassie, and Malcolm.
Long Wait Times
Numerous reviews highlighted consistently long wait times at the store, with some customers expressing frustration over delays and inefficient service.
Mixed Experiences
While some customers had positive interactions, others reported poor service, rude staff, and unresolved issues, indicating inconsistency in customer experiences.
Billing Issues
Several customers expressed dissatisfaction with billing practices, including unexpected charges and difficulties in resolving billing discrepancies.
Store Management
Feedback on management varied, with some praising managers for their assistance while others criticized them for poor handling of customer complaints.
- MPMarlene PattersonJan 3, 20261.0Worst Customer service nothing’s changed at Verizon lost my phone three days ago. I can’t get them on the phone they make you wait on hold for three hours and then hang up on you. Tell you to call back went to the store three hour wait came back next day first thing in the morning right when they open can’t help me unless I’m buying a phone told me to call phones claim.com phones claim.com tells me to call Verizon and Verizon tells me there’s nothing they can do for me so now what am I supposed to do? Worst customer service anywhere I can’t even talk to anybody on the phone. They won’t answer.
- AAAshleyDec 29, 20255.0Christine helped me sort out a months long issue and cleared all the mistakes that were made at another Verizon that I found out was a retailer store not a "real" Verizon store. That other store had me paying $40 more than what I was supposed to be paying and now everything is fixed and I didnt even have to be there for too long for it to be cleared up. Im extremely happy that one trip fixed everything. She was very sweet too!
- RFRamy FayezDec 28, 20255.0Aaron provided one of the best customer service experiences I’ve had at Verizon. He was extremely knowledgeable, patient, and took the time to clearly explain all of my options without any pressure. Aeron genuinely listened to what I needed and made sure I walked away with the best plan and device for my situation. His professionalism, positive attitude, and attention to detail made the entire process smooth and stress-free. It’s rare to find someone who truly cares about helping customers, and Aeron went above and beyond.
- CYCaleb YurkasDec 26, 20251.0If I could give zero stars I would. I walked into the store and told them I want to combine my plan with my Fiance and upgrade phones. They told me they cannot combine our plans and told us to call. Sat on the phone for over an hour. Ended up putting my number on my Fiances plan. Finally get called when they were ready for us. They upgraded my Fiance no problem. Then worked on my upgrade for over an hour. The agent kept leaving to talk to the manager. They finally came back and said the only way I could upgrade was if I kept my current phone as a third line because I was now considered a new customer since we combined our plans and not eligible for an upgrade. Mind you...we did as they said..called and combined our plans then upgrade..what an absolute joke.
- NNNDec 18, 20251.0Nobody wanted to assist me with issues
Frequently Asked Questions About Verizon
What are the Verizon store hours in Marysville?
The Verizon store in Marysville is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Where is the Verizon store located in Marysville?
It is located at 16822 Twin Lakes Ave, Spc F107, Marysville, WA 98271, USA.
What brands of smartphones does the Marysville Verizon store offer?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an in-store appointment at the Verizon Marysville store?
Yes, you can schedule an in-store appointment online or visit the store directly.
What delivery and pickup options are available for online orders?
Online orders can be picked up in store, shipped with free 2-day shipping, delivered same-day in select areas, or accessed via express lockers.
Does the Verizon Marysville store support wheelchair accessibility?
Yes, the store has wheelchair accessible entrance and parking.
What products and services are available for businesses at this Verizon store?
They provide business cell phones, mobile hotspots, tablets, laptops along with mobile, wireless internet, and voice plans.
Are there places to eat near the Verizon store in Marysville?
Yes, nearby eateries include Cold Stone Creamery, Hot Iron Mongolian Grill, Belt Sushi & Roll, Boston's Restaurant & Sports Bar, and Buffalo Wild Wings.
What shopping centers are close to the Marysville Verizon store?
Lakewood Crossing Shopping Center and Lakewood Crossing are nearby shopping centers where you can shop before or after visiting Verizon.
Where can I grab a coffee near the Verizon store?
Starbucks is a nearby coffee shop where you can relax or grab a drink when visiting the area.