Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for being unresponsive or rude.
Product Availability
Many customers expressed frustration over items being out of stock or misrepresented in availability, leading to disappointment.
Geek Squad Issues
Several reviews highlight problems with Geek Squad services, including unqualified technicians and poor communication regarding appointments.
Refund and Billing Problems
Numerous customers reported issues with refunds and billing practices, particularly regarding unauthorized charges and difficulties in canceling services.
Store Experience
While some customers appreciated the cleanliness and organization of the store, others noted a lack of staff assistance and knowledge.
SM
Stefan Mashchits
2 days ago
5.0
Generally love the store but employees are hit or miss with help.
RS
rick snyder
6 days ago
2.0
More like sub-par buy! I thought the line backer at the door was gonna tackle my ass for a 1st down! I nean I bought one of those robot vacuums, it was so hand shy, It cost me 500 dollars in therapy classes online just to get the damn things self confidence back enough to self charge again! Cmon people be nice!
JF
jason franklin
Dec 28, 2025
3.0
Friendly staff, that said I find it frustrating that the checkout lines are at customer service now. Especially during holidays with returns and new electronics requiring geek squads attention
JB
Jeff B
Dec 23, 2025
5.0
Had to order a gpu to Marysville, Burlington did not have it in stock. The lady that used was just amazing. Very quick and sweet and kind. Love it. 12 stars for her.
CM
cam moroon
Dec 22, 2025
1.0
Another company that you cannot contact because the farm all of their scheduling or other issues out to another country so when you need to speak with someone you have to call and speak with somebody who doesn’t speak very good English and it’s not even in the United States absolutely unacceptable. I had an installation of the television, as well as have them connect components and mount the television to the wall they sent out people that were not qualified to connect the television or components they can connect the television to the wall that was it only three hours and got nothing done and I was charged for having everything connected, but they sent unqualified people to my home to spend three hours to do nothing
What are the operating hours of the Best Buy store in Marysville?
Best Buy in Marysville is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Marysville offer curbside pickup services?
Best Buy Marysville offers curbside pickup services to make your shopping experience quick and convenient.
Where is Best Buy located in Marysville?
Best Buy is located at 16924 Twin Lakes Ave, Marysville, WA 98271, USA.
Can I get Geek Squad support at this Best Buy location?
Yes, this Best Buy location provides Geek Squad support to assist with your technology needs.
What types of products does Best Buy Marysville carry?
You can shop for TVs, computers, appliances, and more at Best Buy Marysville.
Is in-store shopping available at Best Buy Marysville?
Yes, in-store shopping is available at this Best Buy location without requiring appointments.
What nearby places can I visit before or after shopping at Best Buy Marysville?
You can visit Starbucks for coffee, Mor Furniture for furniture shopping, or The Wine Shop for liquor and beverages near Best Buy Marysville.
Are there any nearby electronics or tech support locations around Best Buy Marysville?
Yes, Geek Squad provides tech services and TV mounting nearby, and the AT&T Store offers mobile phone accessories and sales close to Best Buy.
Where can I find dining options close to Best Buy Marysville?
Nearby dining options include Starbucks for coffee and smoothies, Crumbl Cookies for bakery treats, and Pizza Hut Express for quick meals.
How can nearby financial services assist customers visiting Best Buy Marysville?
Customers can access nearby financial services such as Movement Mortgage, BECU credit union, Wells Fargo Bank, and Edward Jones for mortgage, banking, and investment needs.