Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Shout out to Eric G, absolutely excellent customer service. I was very frustrated at my experience with AT&T and the phone repair store. Eric at Apple really came through and helped me fix my phone. A+++
LM
Linda Martindell
6 days ago
1.0
Made an appointment for Genius service specifying my phone model and need for a replacement battery. Arrived at the Apple store, checked in and waited for help only to be told they would see if the battery was in stock and my phone was eligible for a replacement battery. If they had a battery I was told it would be 1-2 hours to replace. If the battery was not available they would make another appointment for me to DROP OFF MY PHONE while they replaced the battery.
All of this information could and should have been communicated online or by phone. It was a complete waste of time to make an appointment and drive to the Apple store. A very poor customer service process!
JB
Jonathan Bowman
Feb 17, 2026
1.0
Apple intentionally locks iMessage to Apple devices, which is why full texting on Windows simply does not exist. There are no public APIs that allow Microsoft or any third party to sync full conversations, message history, media, or advanced features like reactions and edits.
Because of that restriction, Windows can only access basic SMS relays over Bluetooth, which explains the missing threads, broken group chats, and inconsistent syncing. Meanwhile, Android allows deep system integration with Windows, proving the limitation is not technical, it is Apple’s closed platform policy designed to keep users inside their ecosystem.
ES
Evan Shaw
Feb 16, 2026
1.0
Lots of employees standing around doing nothing, but we've been waiting for a long time for a technician, even though we made a service appointment. Stupid
AA
A Ayala
Feb 10, 2026
1.0
Went in for faulty AirPod pros and their fix was to just replace the buds.
“Device diagnostics found an issue but it’s not telling me what it is.”
I have Apple care+ so it didn’t cost me anything, but also didn’t fix the issue. Felt like I was just rushed out and given the “you’re not paying for the service”
I went in with one bud not connecting and now I can’t even reconnect the whole device to either my phone or iPad.
Great job
What products and services does Apple Alderwood offer?
Apple Alderwood offers a range of Apple products including iPhone, Mac, Apple Watch, and iPad. They also provide technical support at the Genius Bar and assistance from Specialists to help set up your devices.
What are the regular operating hours for Apple Alderwood?
Apple Alderwood is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Are there any special holiday hours or closures at Apple Alderwood?
Yes, Apple Alderwood is closed on November 27 and December 25, 2025. On other holidays such as November 28, and several days in December, they have extended hours typically from 10:00 AM to 9:00 PM.
Does Apple Alderwood provide technical repair services?
Yes, Apple Alderwood offers computer repair and cell phone repair services at the Genius Bar inside the store.
Is Apple Alderwood accessible for wheelchair users?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can customers shop online and pick up items at Apple Alderwood?
Yes, Apple Alderwood supports in-store pickup, allowing customers to order online and collect their items at the store.
Does Apple Alderwood accept mobile payments like Apple Pay?
Yes, the store accepts mobile NFC payments, including Apple Pay, as well as debit card payments.
What nearby stores are close to Apple Alderwood for additional shopping options?
Nearby stores include clothing retailers such as Talbots, Chico’s, Lululemon Athletica, Lulu Lemon Alderwood Mall, and White House Black Market, offering a variety of women's fashion options.
Are there places to grab a coffee or snack near Apple Alderwood?
Yes, near Apple Alderwood you can visit Seattle Coffee Gear for coffee and Red Mango for desserts. Auntie Anne’s pretzels are also nearby for a quick snack.
What nearby recreational or specialty shops can I visit after shopping at Apple Alderwood?
After your visit, consider checking out Savory Spice Shop for specialty groceries, Warby Parker for eyewear and fashion accessories, or American Girl for toy shopping.
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