Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Kirkland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
232 reviews
5 stars
148
4 stars
14
3 stars
17
2 stars
10
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising staff for being friendly and helpful, while others report rude and unhelpful service.
Staff Knowledge
Several customers noted that staff were knowledgeable and provided good assistance, but there were also complaints about staff being unhelpful or misinformed.
Wait Times
Many reviews mention excessive wait times and understaffing, leading to frustration among customers.
Sales Practices
Some customers expressed concerns about deceptive sales tactics and being pushed into unwanted services.
Store Experience
While some customers had positive experiences with quick service and helpful staff, others reported disorganization and lack of attention from management.
- JNJulie Nelson2 days ago5.0Associates vet knowledgeable. Supr fast to drop off exchanged phone.
- ZPzora pesio3 days ago5.0A moderate wait, but once with a customer service person, the quickly fixed the issue.
- TTTem Patson TohsuwanwanichJan 5, 20261.0The service was initially straightforward; however, my phone number was ported incorrectly. The final digit was wrong, despite me reminding staff multiple times while setting it up in person. I did not realize this for nearly a month, as I assumed the lack of calls and texts was due to the holiday season. The impact was severe. I had to apologize and follow up with numerous businesses, lost clients, and incurred significant financial loss because people were unable to reach me. Resolving this required an unreasonable amount of time and effort on my end. Multiple Verizon locations were unable to fix the issue. I spent over an hour on hold waiting in the queue for Verizon’s porting department. I ultimately had to return to AT&T to temporarily reconnect my correct number so I could at least send and receive messages, while also dealing with Verizon’s porting department, which initially attempted to charge an additional $15 to correct their own error. Fixing this mistake cost me two full workdays. If I were not already locked into a contract with Verizon, I would have returned to AT&T immediately.
- SSSAMARTH SHETTYJan 4, 20265.0Naudine was absolutely wonderful to work with. She was patient, kind, and genuinely sweet throughout the entire process. She took the time to explain everything clearly and made sure we got the best possible deal. Naudine truly went the extra mile to help us close the plan and never made us feel rushed. Excellent customer service—Verizon is lucky to have her!
- TTTammy TNov 10, 20255.0My favorite store by far! I was out of town and went to a third party store and I’m sorry to have strayed. The staff here are very courteous, kind, professional and helpful. All around exceptional. Highly recommend
Frequently Asked Questions About Verizon
What are the Verizon store hours in Kirkland, WA?
The Verizon store in Kirkland is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Kirkland?
The Verizon store is located at 12502 Totem Lake Blvd NE, Suite 104, Kirkland, WA 98034.
What brands of smartphones are available at Verizon Kirkland?
Verizon Kirkland offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I order online and pick up my phone or accessories at the Verizon Kirkland store?
Yes, you can place your order online and pick it up in-store. Verizon also offers free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of services does Verizon Kirkland offer?
Verizon Kirkland offers mobile plans, wireless internet plans, voice plans, and business products such as cell phones, mobile hotspots, tablets, and laptops.
How can I schedule an appointment at Verizon Kirkland?
You can schedule an in-store appointment through Verizon's website or the My Verizon app for a convenient visit.
Does Verizon Kirkland accept debit cards and mobile NFC payments?
Yes, Verizon Kirkland accepts debit card payments and mobile NFC payments, and does not require cash only.
What are some nearby mobile phone stores around Verizon Kirkland?
Nearby mobile phone stores include the AT&T Store and T-Mobile, both located close to Verizon Kirkland and offering alternative mobile plans and devices.
What dining options are near Verizon Kirkland?
Nearby dining options include Pizza Hut, Chipotle Mexican Grill, Chick-fil-A, and VIP's Lounge, offering a variety of meals before or after your visit to Verizon.
Are there any grocery stores near Verizon Kirkland for quick shopping?
Yes, Trader Joe's and Whole Foods Market are nearby grocery stores where you can shop for groceries and organic products conveniently during your visit to Verizon.