Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kirkland for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
229 reviews
5 stars
146
4 stars
14
3 stars
17
2 stars
10
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude and unhelpful staff, long wait times, and a lack of responsiveness from management.
Staff Knowledge
While some customers praised individual staff members for their knowledge and helpfulness, others noted a lack of training and professionalism among employees.
Sales Practices
Several reviews mentioned deceptive sales tactics and issues with billing, including unexpected charges and miscommunication regarding promotions.
Store Experience
Customers had mixed feelings about the store environment, with some appreciating the cleanliness and efficiency, while others complained about excessive wait times and understaffing.
Positive Experiences
Despite the negative feedback, there were numerous positive reviews highlighting excellent service from specific employees, indicating that experiences can vary significantly.
- TTTammy TNov 10, 20255.0My favorite store by far! I was out of town and went to a third party store and I’m sorry to have strayed. The staff here are very courteous, kind, professional and helpful. All around exceptional. Highly recommend
- CKCK KorovkinNov 3, 20251.0Incompetent and rude staff. Came in with a simple request to active a new device received form Verizon. They gave me a run-around and told they could not help (I was the only customer at the store and they weren't overwhelmed in any way). I then went to the Redmond store and my phone got activated in minutes without a problem.
- GGGavin GunterOct 19, 20251.0Horrible customer service. Sat in there for 15 minutes not a single employee did as much as make eye contact with us. When we finally said something asking for service they said they’ll check us in in a few then continued to not even acknowledge our presence or give us a waiting time or anything. Ended up leaving because it was an absolute waste of time with terrible service.
- BMBecca MackSep 16, 20251.0I went into Verizon today to try to upgrade from my iPhone 14 Pro to a iPhone 16. I had seen online the day before that I was eligible to upgrade, I would just have to pay the taxes on the new phone & my monthly bill wouldn’t change by much at all. When I went into the store, the employee told me there was no longer any promotions for any phone available other than the iPhone 17 that’s coming out. I told her what I saw the previous day online, she told me maybe that was just online and didn’t seem like she was willing or wanted to help me figure something out. So I sat in the store, logged into my account and went through the steps to upgrade and pay for the new phone to be picked up here at the totem lake Verizon store. I told her I was able to do it and showed her my order # and she said okay, we haven’t gotten it yet, it takes 20 min to 2 hours. I had my toddler & newborn baby with me so I wasn’t going to stand there and wait for 2 hours. I didn’t understand since they had the phone in stock why it would take that long. She just didn’t have the mentality of someone in customer service willing to help. I then proceeded to come back this evening to pick up the phone, they checked my ID and handed me the phone. I asked if they were able to help me set it up. They told me they could but it would be a fee. The whole experience was awful. I’ve worked in customer service for over 10 years, and both employees I dealt with at this store acted like they had zero interest in helping the customer or had any idea what it looks like to provide customers with a good experience. I will not be going back there in the future.
- CSChad StoreyJun 30, 20251.0Terrible. Walked in today, asked for help on my storage problem. Photos not syncing correctly on the Pixel. Was told in 30 seconds to go to Best buy. What a waste of time. Not helpful even 5%. That guy needs to find a different job that he cares about. This one is not for him.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Kirkland, WA?
The Verizon store in Kirkland is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Kirkland?
The Verizon store is located at 12502 Totem Lake Blvd NE, Suite 104, Kirkland, WA 98034.
What brands of smartphones are available at Verizon Kirkland?
Verizon Kirkland offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Can I order online and pick up my phone or accessories at the Verizon Kirkland store?
Yes, you can place your order online and pick it up in-store. Verizon also offers free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of services does Verizon Kirkland offer?
Verizon Kirkland offers mobile plans, wireless internet plans, voice plans, and business products such as cell phones, mobile hotspots, tablets, and laptops.
How can I schedule an appointment at Verizon Kirkland?
You can schedule an in-store appointment through Verizon's website or the My Verizon app for a convenient visit.
Does Verizon Kirkland accept debit cards and mobile NFC payments?
Yes, Verizon Kirkland accepts debit card payments and mobile NFC payments, and does not require cash only.
What are some nearby mobile phone stores around Verizon Kirkland?
Nearby mobile phone stores include the AT&T Store and T-Mobile, both located close to Verizon Kirkland and offering alternative mobile plans and devices.
What dining options are near Verizon Kirkland?
Nearby dining options include Pizza Hut, Chipotle Mexican Grill, Chick-fil-A, and VIP's Lounge, offering a variety of meals before or after your visit to Verizon.
Are there any grocery stores near Verizon Kirkland for quick shopping?
Yes, Trader Joe's and Whole Foods Market are nearby grocery stores where you can shop for groceries and organic products conveniently during your visit to Verizon.