Dyson Service Center Kirkland

Reviews

• JR

  Jennifer Robertson

  Mar 4, 2026
  1.0
  Waiting for 40 mins then being told they were closing early! Then being told that my 2 dysons were old and going to be costly for me. It seemed the 2 people were more interested in selling me replacements that in a possible repair. Prior when I visited a year ago the employees were friendly and interested in my Dyson needs. I won’t be back. Mar 3, 2026
• DC

  David Cox

  Feb 27, 2026
  5.0
  Liam was charged with fixing our vacuum. The motor was shot and they had a new one sent to us instead through the dyson warranty. After receiving the replacement vacuum, I had questions and Liam was quick to respond and take care of me. Fantastic service. I really appreciate what they did to take care of me. THANK YOU LIAM!
• LL

  Lilli Liu

  Feb 18, 2026
  1.0
  I would leave zero stars if I could. I drove 40 minutes from Renton and even left work 20 minutes early because the store hours say you’re open until 3:00 PM. All I needed was to purchase a power plug — no service, no assistance, just a simple purchase. I arrived five minutes before closing and was told they couldn’t sell me the part because the manager had a meeting scheduled at exactly 3:00 PM. If the store is open until 3:00, customers who arrive before closing should still be helped. A meeting scheduled right at closing time shouldn’t prevent a simple sale. After driving 40 minutes for such a basic purchase, this was extremely frustrating and disappointing. This was one of the worst customer service experiences I’ve had.
• JG

  James Gaffney

  Feb 14, 2026
  5.0
  Have to hand it to Dyson, this place is great! I was having issues with my Dyson vacuum and trying to decide if I wanted to drive up here from Seattle. I'm glad I did! Liam, the staff member who helped me, was great and did the repair in 15 minutes! Happy to be a Dyson customer! Highly recommend this place for any issues/repairs you need.
• PB

  Pamela Boyd

  Feb 13, 2026
  5.0
  I have truly never seen so many glowing reviews for an appliance repair shop and I am about to add one more! Cannot heap enough praise on this place for their quick, professional, kind and friendly service. I called them as a last resort when the V-ball wheel broke off my Dyson V15 most-used attachment. It is not covered under warranty and I did not want to deal with the hassle of trying to DIY fix it or assemble all the parts to return it to Costco. I looked up vacuum repair shops and was pleasantly surprised to find a local Dyson repair that had so many great reviews! And indeed they lived up to them. The technician (Abel) was super helpful and kind, and he basically just took care of it for me in about 10 mins! Also gave me some tips on how to properly maintain the vacuum. Will definitely be returning to this shop for repair going forward! Thank you Abel!!!

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