Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kennewick, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Brandon, Tristan, and Damian.
Mixed Experiences
While most reviews were positive, some customers reported poor service experiences, including being ignored or receiving misleading information.
Efficiency
Several reviews highlighted the quick and efficient service provided by staff, with many customers noting they were in and out of the store promptly.
Product Knowledge
Customers appreciated the staff's knowledge about products and services, which helped them make informed decisions.
RF
Robin French
Feb 19, 2026
5.0
Amazing team of workers! My wireless consultant Landon with all my stupid questions!
RC
Rando Calrissian
Feb 19, 2026
5.0
The manager is a gift from heaven. Please give Brandon a raise, he deserves it!
KM
Karina Itzel Rojas Martínez
Jan 16, 2026
5.0
Dulce did an excellent job helping me change my phone. She is very knowledgeable, patient, and kind. She made sure everything was set up correctly and explained everything clearly.
WR
Wilhelmina Roberts
Dec 18, 2025
5.0
The staff was beyond helpful. I always hate going to Verizon, but they made it enjoyable
MF
Mr. Frenchroast
Dec 9, 2025
5.0
Amazing service! Landyn & Braidon was a great help got everything sorted out in a timely manner highly recommend