Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Kennewick’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.3
331 reviews
5 stars
239
4 stars
29
3 stars
15
2 stars
9
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and providing excellent service, particularly highlighting individuals like Sean, Alexander, and Amber.
Sales Practices
Several reviews expressed dissatisfaction with perceived dishonest sales tactics and issues with promotions, leading to frustration and complaints about billing.
Store Experience
While some customers reported positive experiences with quick service and helpful staff, others noted long wait times and poor communication, leading to a mixed overall impression.
Product Knowledge
Customers appreciated the staff's ability to explain options and assist with device setups, although there were instances of confusion and misinformation.
- WBWhitney BrighamDec 30, 20255.0Jacob at the Clearwater location was awesome to work with! He took the time to check out my bill and plan and make recommendations that ended up saving me money and added more features. He was very friendly and took his time to make sure I got what I needed when I upgraded my line and was looking to make a return/exchange on my son’s line. He was friendly and professional as well. Will definitely be back! Thank you Jacob!
- WRWarren RuizDec 19, 20255.0Sean, Morgan and the rest of the staff were very helpful. Awesome customer service and great communication!
- RARoberto AzuajeDec 12, 20251.0Muy buena atención de parte del personal. Pero la compańia Verizon te estafa con promociones falsas que al final de cuentas te cobran todo en la factura. Mostrando facturas con descuentos falsos que al final te terminan cobrando todo diciendo que te hicieron descuentos en facturas pasadas. Totalmente una estafa.
- ECEdgar CamachoNov 23, 20255.0Morgan from Verizon on Clearwater was very helpful and very knowledgeable when it came to upgrading us to new iPhones. Gave us options and delivered a pleasant experience while on site. If we ever need any assistance in the future I will definitely reach out to her. Thanks again Morgan.
- DGDan GarnerNov 20, 20255.0I'm 58 years old and not real good with these new phones and subsequently don't like going to the phone store because I've never really had good service. When I walked into Sean's store he not only made me feel comfortable but is extremely good at his job to the point he can carry on a conversation with me while he's transferring all the information off my old phone to my new one. I've had some time now to use this phone which he recommended to me and I'm extremely pleased with the phone and his service. I absolutely recommend this store over any others I've ever been to.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store located at 3311 W Clearwater Ave, Kennewick?
At this Verizon store, you can find wireless devices and accessories from brands like Apple, Samsung, Motorola, Google, LG, HTC, and Asus, along with exclusive Verizon services and plans.
What are the store hours for the Verizon location at 3311 W Clearwater Ave?
The Verizon store is open daily from 9:00 AM to 7:00 PM, Monday through Sunday.
Do I need an appointment to visit the Verizon store in Kennewick?
No appointment is required to visit the Verizon store; you can simply stop by, although calling ahead for an appointment is an option.
What types of services does this Verizon store offer?
Services include Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and other Verizon Wireless services.
Can I pay my Verizon bill in-store at the Kennewick location?
Yes, you can pay your Verizon bill in-store at the 3311 W Clearwater Ave location.
What payment methods are accepted at this Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Are there other mobile phone stores near the Verizon location at 3311 W Clearwater Ave?
Yes, there is another mobile phone store nearby called Ez Fix Cell Phone Repair, which offers repair services. This can be useful if you need phone repairs after visiting Verizon.
Which dining options are near the Verizon store where I can grab a meal?
You can visit Round Table Pizza nearby, an Italian pizza restaurant, perfect for a meal before or after visiting the Verizon store.
Are there any beauty or spa services close to the Verizon store at 3311 W Clearwater Ave?
Yes, there are several nearby beauty and spa services including Nails by Sheryll, Andi Myricks Studio, and The Beauty Mark Co. Customers can relax or get beauty treatments nearby after their visit.
How can nearby transportation services help me get to the Verizon store?
Nearby transportation options such as Taxi Amigo and RRoyal Rides can help you easily reach the Verizon store at 3311 W Clearwater Ave if you don't drive or prefer a taxi or car service.