Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Kennewick’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.3
323 reviews
5 stars
232
4 stars
29
3 stars
15
2 stars
9
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Alex, Amber, and Jacob, highlighting their dedication to providing excellent service.
Sales Experience
Several reviews mentioned positive experiences with sales representatives who were knowledgeable and attentive, although some customers reported issues with misleading promotions and upselling.
Long Wait Times
Numerous customers expressed frustration with long wait times and inadequate staffing, leading to poor service experiences.
Product Availability
Customers noted issues with stock availability, particularly for popular items like the iPhone 17 Pro Max, leading to dissatisfaction.
Mixed Reviews on Management
Feedback on management was mixed, with some praising individual managers while others criticized their lack of responsiveness and support.
- DGDan Garner3 days ago5.0I'm 58 years old and not real good with these new phones and subsequently don't like going to the phone store because I've never really had good service. When I walked into Sean's store he not only made me feel comfortable but is extremely good at his job to the point he can carry on a conversation with me while he's transferring all the information off my old phone to my new one. I've had some time now to use this phone which he recommended to me and I'm extremely pleased with the phone and his service. I absolutely recommend this store over any others I've ever been to.
- MBMikel Boyd3 days ago5.0Went in to get the new iPhone 17 Pro and was welcomed by the Manager Sean. He was very respectful, knowledgeable and friendly during the whole process. He even recommended some great perks I didn’t even know about that ultimately saved me money from paying direct for those services. I will definitely go back to this store for all my Verizon needs.
- CLCharmaine Liska4 days ago5.0What a painless process! Sean welcomed me when I walked in and answered all of my questions. He was super knowledgable and one of the best customer service reps I've encountered in a long time. I could really tell he cares about his job and his customers, which is so rare. Truly couldn't be happier!
- SAStephen Alvarez4 days ago5.0Went in to get home internet and a tablet. Sean made sure it was quick and easy every step of the way. An excellent experience all around. I'll definitely recommend this to my friends.
- TCt cs5 days ago1.0Waited 25 minutes for the manager Sean to be done visiting with his family. He was a very dishonest and arrogant manager.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store located at 3311 W Clearwater Ave, Kennewick?
At this Verizon store, you can find wireless devices and accessories from brands like Apple, Samsung, Motorola, Google, LG, HTC, and Asus, along with exclusive Verizon services and plans.
What are the store hours for the Verizon location at 3311 W Clearwater Ave?
The Verizon store is open daily from 9:00 AM to 7:00 PM, Monday through Sunday.
Do I need an appointment to visit the Verizon store in Kennewick?
No appointment is required to visit the Verizon store; you can simply stop by, although calling ahead for an appointment is an option.
What types of services does this Verizon store offer?
Services include Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and other Verizon Wireless services.
Can I pay my Verizon bill in-store at the Kennewick location?
Yes, you can pay your Verizon bill in-store at the 3311 W Clearwater Ave location.
What payment methods are accepted at this Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
Are there other mobile phone stores near the Verizon location at 3311 W Clearwater Ave?
Yes, there is another mobile phone store nearby called Ez Fix Cell Phone Repair, which offers repair services. This can be useful if you need phone repairs after visiting Verizon.
Which dining options are near the Verizon store where I can grab a meal?
You can visit Round Table Pizza nearby, an Italian pizza restaurant, perfect for a meal before or after visiting the Verizon store.
Are there any beauty or spa services close to the Verizon store at 3311 W Clearwater Ave?
Yes, there are several nearby beauty and spa services including Nails by Sheryll, Andi Myricks Studio, and The Beauty Mark Co. Customers can relax or get beauty treatments nearby after their visit.
How can nearby transportation services help me get to the Verizon store?
Nearby transportation options such as Taxi Amigo and RRoyal Rides can help you easily reach the Verizon store at 3311 W Clearwater Ave if you don't drive or prefer a taxi or car service.