Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Kennewick for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
281 reviews
5 stars
137
4 stars
32
3 stars
20
2 stars
11
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and lack of communication.
Staff Knowledge
Customers expressed frustration with staff knowledge and training, noting that employees often seemed uninformed about products and services.
Billing Issues
Several customers reported problems with billing, including unexpected charges and difficulties resolving account issues.
Store Experience
Many reviews mentioned long wait times and disorganization within the store, leading to a frustrating shopping experience.
Positive Interactions
Despite the negative feedback, some customers praised individual employees for their helpfulness and professionalism.
- MKManjit KaurOct 2, 20251.0Please watch version bill every month, try send u extra bill, spoke customer service, without permission added one more phone like I don't know next month will came $50 more called they told I add one more like , I don't know any other line add, customer service do whatever wants do , watch phone bill , please never go version customer
- CMCarol Monteleone-WhitesideSep 24, 20254.0Our experience would have been a 5 had you allowed us access to your restroom. After an hour+ commute arriving before the recommended one at Macy's opened, it would have been customer service friendly to not have to drive to the Starbucks mid transaction. Management: do better. As side from this, Edgar was very efficient, professional and patient. Thank you.
- JJJJSep 19, 20251.0Felt like a dang fever dream!! Some of the issues were out of their hands, kids running, screaming, ripping phones out of hands and trying to kick my service dog. After an hour wait I spent another hour with the person trying to figure out how to trade in my phone. They charged my card 500 bucks, said "oops, I dont think it went through," and insisted they needed to charge it again. I showed them it was taken out of my bank, this made no sense. They convinced me it was ok. They charged it again and their system kicked it back saying "duplicate charge". This was where I got a weird feeling. She disappeared and came back with some weird scheme to charge me a dollar less, billed my account, and everything would be OK. Remember though, they had already charged my card. This was way too weird and I bailed. Unhelpful, weird, and extremely unpleasant place. The huge amount of negative reviews lately should tell you something folks.
- ICIndeliza ChaconSep 12, 20251.0They turned away helping out my mother. I sent her to get a phone. Her phone wasn’t working so she couldn’t call me. They refused to call me themselves to add her as an account member or even to let me know i needed to. All that i did in less than 2 min on my phone. I live 5hours away so i couldn’t be there in person. If i would have gotten a call i would have fixed it asap and she could have her new phone. Sent her to a third party instead. You guys are embarrassing. For being an ex employee, I’m not surprised it hasn’t changed in 15yrs.
- RLRyan LiddicoatSep 5, 20251.0Agent called me from my location and asked if I wanted to try their gateway router. I said I would try it and then sent it out. I returned it and I am still being charged for it now the AI answering service keeps hanging up on me.
Frequently Asked Questions About Verizon
What services does the Verizon store in Kennewick offer?
The Verizon store in Kennewick offers mobile plans, wireless internet plans, voice plans, and business devices like cell phones, mobile hotspots, tablets, and laptops.
What are the operating hours of the Verizon Kennewick store?
The store is open Monday through Saturday from 9 AM to 7 PM, and on Sunday from 11 AM to 7 PM.
Can I schedule an appointment at the Verizon store in Kennewick?
Yes, you can schedule an in-store appointment online or use the My Verizon app to book a convenient time.
What delivery and pickup options are available at this Verizon store?
Options include in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Which smartphone brands can I find at the Verizon Kennewick store?
The store carries latest 5G smartphones including Apple (iPhone 15), Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL.
What payment methods does the Verizon store in Kennewick accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
What nearby shopping centers can I visit before or after my Verizon store visit?
You can visit Columbia Center and Kennewick Mall, both are popular shopping centers nearby offering a variety of stores and dining options.
Are there any nearby dining options around the Verizon store in Kennewick?
Yes, nearby restaurants include Bayou Some Cajun for Cajun cuisine, Auntie Anne’s for snacks, and Sbarro for pizza.
Where can I find quick repair services for my mobile phone near the Verizon store?
Cellaxs Phone Repair, located nearby, offers mobile phone repair and IT services for your convenience.
What languages are spoken at the Verizon Kennewick store to assist customers?
The store provides service in both English and Spanish to assist a wider range of customers.