Geek Squad

Reviews

• MS

  M Steff

  Jan 3, 2026
  1.0
  Not sure the point in having an appointment if we are just going to sit in line for every walk in to be taken care of first.
• DH

  Devin Harmon

  Nov 14, 2025
  1.0
  Absolutely terrible experience. You cannot talk to anyone over the phone, they have a mandatory AI answering service. Upon returning to the store for my pick up appointment, and waiting for 30 minutes past my appointment time, I was told that my laptop wasn't ready yet and I would have to make ANOTHER appointment. Once I returned for my SECOND pick up appointment, there was a huge line and it moves SO SLOWLY. I dont understand why appointments are required if they completely disregard the appointment times
• RS

  Rachel Serkownek

  Sep 2, 2025
  1.0
  Tried to get my TV repaired through Best Buy, and I would strongly discourage others from doing the same. After two months, four all to half day appointment blocks (two of which were no-call, no-show), multiple phone calls to customer service, and $150 sunk...my TV is still not fixed. The disconnect between the local repair team, the customer service line, and the parts procurement process was truly abysmal. Therefore, I have zero faith in Best Buy's repair services and would recommend you take your business elsewhere if at all possible.
• MB

  Marilla Brown

  Aug 16, 2025
  1.0
  Brought iPhone for a screen replacement, they said it would take 2-3 hours, was promised it would take a maximum of 24 hours. It took them almost 2 days because they “forgot” to schedule an Apple certified technician to fix the phone. Tried to call multiple times while waiting for them to contact me about my phone, they never answered.
• RM

  Rachel Montgomery

  Aug 14, 2025
  1.0
  I hate leaving negative reviews.. but after making an appointment, filling out paperwork, being assured multiple times that they can repair my phone and have it done in a few hours, and waiting for my entire lunch break and then some, they shrug and tell me they “can’t process it.” No explanation, nothing they can do to help, just told me to go somewhere else. I’m not sure why it took wasting over an hour of time I could’ve been working to figure that out, but I’m disappointed. (The place they suggested has very short business hours that I can’t get to with my schedule - the very reason I came to them in the first place). I don’t want to be a Karen, but.. come on, guys.

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