Best Buy

Reviews

• JA

  julio alameda

  Feb 15, 2026
  5.0
  Great experience
• JJ

  Jeff

  Jan 19, 2026
  1.0
  Straight up negligence! I went in Saturday at noon for my scheduled appointment for what should have been a routine iPhone battery replacement. I was told that my phone would be done “for sure” by Sunday evening. Well Sunday rolls around and I don’t see an email but I decide to walk in to get an update I wait for 30 minutes and then I’m told they were working on it and it should be done “for sure” by Monday at 3pm and since I had to leave for University the next day I needed it done ASAP. I tell them that and they claim they will escalate it to emergency or a faster repair status. Well Monday at 3pm comes and still no email so I once again go in person and I’m finally told the truth and they haven’t even started the repair. Then they tell me it won’t be done for another few days so after all of that time wasted I just asked for my phone back. This is just unprofessional and a huge waste of my time constantly telling me it will be done when it’s not even started. This repair should realistically take only 3-5 ish hours and Apple Stores state this as a same day repair. Do not recommend Geek Squad one bit and they really need to have better communication and repair timelines.
• CT

  Chops Talk

  Jan 14, 2026
  1.0
  I had nothing but compliments about the service and the good intentions of the employees, until I dumped a woman with colored hair at geek squad. Not only was she rude but she gave me misinformation about my computer she told me it was not fixed when it had been. I then ask her why there was no fixes done she became very aggressive. I've waited 7 days for my PC just to be told that nothing was done to it. But here is the truth the PC was repaired it was all set to go but she refused to mention it.
• BL

  Branden Landon

  Jan 12, 2026
  2.0
  I shop at best buy at least a few times a year, usually a big ticket purchase, as most do. Usually, I have a pleasant experience with staff who are generally helpful. That wasn't the case today. I returned an item that didn't work for me at the cashier. I told them I did not like the item and so was returning it. I was given the impression from the person this was not a favorable reason. The person then took the box completely apart and checked the item. I can understand this, as I understand people try to commit fraudulent returns often and the store must inspect returned merchandise. While the person inspected it, I initiated some conversation in a light tone, to which there was no response. After completely inspecting and ignoring any words spoken, the cashier said it would be refunded in the most curt, non-conversational way ever. While the words used were not the issue, I felt--for the entire length of the return--that I was being treated as if I were a suspect/criminal. There was no return to polite discourse after the inspection was completed. The way the return made me feel has caused me to look for alternatives to shopping at best buy. While most often I am not making returns, and just picked up several great gifts for Christmas there, this experience has altered the way I feel about the store. I felt this was important to share as the way people treat each other, even when performing necessary inspections, is important.
• HB

  Homerlee Bozarth

  Dec 26, 2025
  1.0
  Do not buy anything from best buy in Kennewick Washington and here's why A u s veteran purchase a washer and dryer before Christmas. On the receipt it says delivery date is December 26, 2025 between 7 am and 7 pm. The veteran needed to go to VA in walla walla Washington to get meds. He did not get the chance to take his meds because he was waiting for the delivery. When he called to find out when it was to be delivered, the company did not have a delivery date or time. It took him over 1 hour to get to talk to a person, a REAL LIVE PERSON ON THE PHONE. Best buy uses a financial company that don't speak or understand English. The delivery date was rescheduled with out notifications to the veteran that the new delivery was scheduled for January 9, 2026. In the mean time, the veteran can not do laundry because he don't have a washer or dryer, and he can nor afford a laundry mat to wash his clothes. Best buy needs to go out of business if the keep treating u s veterans and any other customers like they treated the US veteran.

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