Best Buy

4.0
3313 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6809 W Canal Dr, Kennewick, WA
99336, United States

Hours

Reviews

4.0
3,313 reviews
5 stars
1,637
4 stars
859
3 stars
396
2 stars
130
1 star
291

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including difficulty reaching staff and unhelpful interactions.

Product Availability

Customers expressed frustration over limited product availability and issues with order fulfillment, including canceled deliveries and incorrect items.

Staff Knowledge

While some reviews praised knowledgeable staff, many others noted a lack of product knowledge and assistance when needed.

Store Environment

The store was described as clean and organized, but some customers felt it was understaffed and difficult to find help.

Pricing Issues

Several customers mentioned high prices and misleading promotions, leading to dissatisfaction with perceived value.
  • RM
    R. Matus
    Dec 31, 2025
    5.0
    Wide variety of electronics, appliances and TV's. The Best place to shop for electronics.
  • MA
    Maria Fernanda Araya
    Dec 31, 2025
    5.0
    It's huge!!! They have almost everything in technology, and very friendly!!!
  • HB
    Homerlee Bozarth
    Dec 26, 2025
    1.0
    Do not buy anything from best buy in Kennewick Washington and here's why A u s veteran purchase a washer and dryer before Christmas. On the receipt it says delivery date is December 26, 2025 between 7 am and 7 pm. The veteran needed to go to VA in walla walla Washington to get meds. He did not get the chance to take his meds because he was waiting for the delivery. When he called to find out when it was to be delivered, the company did not have a delivery date or time. It took him over 1 hour to get to talk to a person, a REAL LIVE PERSON ON THE PHONE. Best buy uses a financial company that don't speak or understand English. The delivery date was rescheduled with out notifications to the veteran that the new delivery was scheduled for January 9, 2026. In the mean time, the veteran can not do laundry because he don't have a washer or dryer, and he can nor afford a laundry mat to wash his clothes. Best buy needs to go out of business if the keep treating u s veterans and any other customers like they treated the US veteran.
  • KK
    Kevin Kouch
    Dec 18, 2025
    5.0
    Love this place great People an Asian guy I think his name is qudrik not sure but he helped me out I thought him and his manger are professionals I bought an air fryer and PS portable and pretty satisfied thank you guys
  • SR
    Sierra Roden
    Dec 11, 2025
    1.0
    Literally the worst experience I've ever had with Best Buy! My delivery has been canceled 3 times now due to 'special requirements' and is now stuck because the delivery team hasn't changed the status from "out for delivery" and there is nothing they can do about it for another 3-5 business days even though the order is almost a month old already. I have had zero contact from anyone while trying to fix the issue and I can only ever reach a call center and ever call gives me different information and tells me the last rep gave me false information.

Frequently Asked Questions About Best Buy

What are the store hours for Best Buy in Kennewick?

Best Buy in Kennewick is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy in Kennewick offer curbside pickup services?

Yes, Best Buy in Kennewick offers curbside pickup so you can conveniently pick up your orders without leaving your car.