Best Buy

Reviews

• MM

  Matthew

  2 days ago
  4.0
  I am in awe of so many shiny things lol great selection ~the tech guys are pretty good at what they do buuuuuutt the customer service skills are in need so bad that I went to another location for my 🖥 here's some advice that not only this stores should listen to ☆☆☆ You don't treat people like they are criminals first & foremost. Your judging people by other people's actions,~◇◇◇ TREAT PEOPLE LIKE THEY ARE YOUR LAST BREATH, 'CAUSE THEY MIGHT BE HOLDING MORE THAN A PHONE CHARGER & CORD IN THIER HANDS◇◇◇~ Just think, would you treat your family like criminals when they come to your house? Probably not. These people are coming to the store for something that "in most cases" will promote well -being.. their happy =your boss is happy=your happy 😊
• JS

  Janine Sotelo

  Nov 15, 2025
  5.0
  Tristan and co. did a great job with my stereo install and made it a positive experience from start to finish. I highly recommend utilizing the Geek Squad’s service when needed. I like to DIY but some things are better left to professionals and the price was very reasonable. Maybe too reasonable. Best Buy should pay their technicians more or allow customers to tip.
• TE

  Tom Hoag (Hoag Electronics)

  Nov 3, 2025
  5.0
  A great view of Tokyo! 👍
• KS

  Kelly Sanchez

  Nov 3, 2025
  5.0
  Best buy was able to fix my car clicker and had the hp ink I was looking for. They were very helpful.
• TN

  Tom Nguyen

  Oct 23, 2025
  2.0
  I bought an open box laptop and 8 days in the keyboard was malfunctioning. I knew it was a hardware issue but was sent to come back in a few hours to confirm with geek squad. They confirmed it was an issue and told me i could exchange it as they had another in store instead of sending it in for repair if I didn't want to wait 2-4 weeks. I debated sending it in where I could potentially keep my data since I spent a day setting up the laptop. I only went with the exchange because I could get a functional laptop within the day. They told me to go to the front desk to exchange and we could start the wiping process. We started the wipe, I walked over to the front desk and they told me they did not actually have one they could exchange for me. They did have new ones in store but couldn't take the loss despite their mistake. They said I could return the used one or send it in for repair and they didn't want to lose more money. They said I also couldn't buy a new laptop and return it in the interim because they would be taking a loss. So I was stuck with having to wait for a laptop to go out for repair and also my data wiped and needing to restart the setup process. Kudos to them for getting it repaired somewhat quickly but in retrospect I am annoyed they made a mistake which left me to both wait for a repair and need to set up my laptop again I understand mistakes happen and I feel bad for the person on geek squad but this was preventable and there was many ways to make the situation better

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