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Best Buy

4.0
(1920 reviews)

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6000 E Lake Sammamish Pkwy SE, Issaquah, WA
98029, United States

Hours

Reviews

4.0
1,920 reviews
5 stars
914
4 stars
513
3 stars
206
2 stars
83
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and inattentiveness.

Product Availability

Customers appreciate the variety of products available, but there are complaints about inventory management and issues with open box items.

Geek Squad Experience

While some customers had positive experiences with Geek Squad, others reported poor service and miscommunication regarding repairs and installations.

Store Management

Many reviews indicate dissatisfaction with store management, citing disorganization and lack of staff engagement with customers.
  • TW
    Todd Wirig
    Feb 9, 2026
    5.0
    Very helpful staff
  • CM
    Courtney Martin
    Feb 4, 2026
    1.0
    BUYER BEWARE: Upon arrival, only open box chargers were available for sale, which was disappointing. When I got home, I discovered a third of the $90 Surface charger was missing and it lacked any Microsoft branding, even though the product condition was marked as “new". I tried contacting the store, but their virtual AI assistant was useless and couldn’t connect me to a representative. After being on hold for about 10 minutes, I was finally connected to an international “help center,” where I was told that broken or counterfeit products were simply the “risk” of buying an “open-box” product from Best Buy. I was also informed that their physical stores no longer accept customer phone calls. Their lack of product oversight, nonexistent customer service, and inability to stock new products is unacceptable and a slap in the face to customers. AVOID THIS LOCATION!!
  • BJ
    Bethany Jensen
    Feb 4, 2026
    1.0
    Fraud charges from something not purchased and zero accountability to get rid of it- told it was taken care of then had to fight for months for the late fees and interest associated with the charge- then ended up having to pay 14$ anyway in order to get them to stop harassing me over what started as over a hundred dollar charge- will never use them ever again and encourage others not to as well
  • AK
    Abhi Kadavakollu
    Jan 26, 2026
    5.0
    Had the greatest pleasure working with Phembie on the virtual sales department team. She was incredibly helpful in placing an online order and walking me through every step. I hope everyone has the pleasure of working with her!
  • EE
    Edwin
    Jan 18, 2026
    5.0
    I needed a hard drive. Found it at Best Buy in stock. They matched a cheaper price online with no hassle. Great service.

Frequently Asked Questions About Best Buy

What products can I shop for at Best Buy in Issaquah?

You can shop for TVs, computers, appliances, and more at the Issaquah Best Buy store.

What are the store hours for Best Buy in Issaquah?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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