Verizon

3.5
761 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Everett for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
1405 Se Everett Mall Way, Everett, WA
98208, United States

Hours

Reviews

3.5
575 reviews
5 stars
278
4 stars
72
3 stars
51
2 stars
21
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Dena and other employees for their exceptional service.

Long Wait Times

Several reviews mentioned long wait times for service, especially during peak hours, leading to frustration among customers.

Store Organization

Customers appreciated the store's organization and efficiency, with quick checkouts and well-managed processes, although some experienced delays.

Product Issues

Some customers reported dissatisfaction with product quality, particularly regarding screen protectors, and expressed frustration over the handling of returns and exchanges.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding specific staff interactions and unresolved issues, indicating inconsistency in service.
  • NP
    Nick Plantilla
    Nov 11, 2025
    5.0
    Help me on my device resolve the problem James really did a good job
  • TA
    Tim Avramenko
    Oct 21, 2025
    4.0
    Friendly staff and very helpful, whoever they can get PACKED and the wait can but up to an hour during peak hours so plan in advance
  • TD
    Tamera D
    Oct 11, 2025
    5.0
    The employees were super helpful. We took up a lot of Uncle's time but we were able to get exactly what we wanted.
  • ST
    Steven Turk
    Sep 26, 2025
    5.0
    Went well.
  • TC
    Thomas Clay
    Sep 15, 2025
    1.0
    I'm very displeased at this point I have been trying to get my internet set up in home. I've spent almost an hour 34 days in a row. Trying to get it set up the boxes. Don't work. They can't seem to figure it out. They told me they would call me back Sunday, no phone call. Told me I could just go into the store. Pick up the boxes that will be all set up. I could take it home. Plug it in and use it. Nobody knew anything about it as it turns out. The agent forgot to put it in the system. So I go to the Store. I tried to call and change my appointment time. They said they call me back. No phone call so I go into the store. About 20 minutes after my 12 o'clock appointment and I wait for almost 45 minutes to get some assistance. It was too late. I have other things to do in my life. Besides, sit around and wait for these people to get themselves together. I've been with them for 20 plus years. And this is the lack of service I get.

Frequently Asked Questions About Verizon

What products and brands are available at the Verizon store in Everett?

The Verizon store in Everett offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What services does Verizon provide at the Everett location?

Verizon provides mobile plans, wireless internet plans, and voice plans suitable for personal and business needs.