Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Dupont, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
295 reviews
5 stars
258
4 stars
12
3 stars1
2 stars1
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for their exceptional customer service, highlighting their helpfulness, patience, and knowledge.
Staff Performance
Specific employees, particularly Chris, Branden, and Seth, received multiple commendations for their professionalism and ability to assist customers effectively.
Store Environment
The Dupont store was described as friendly and welcoming, with a pleasant atmosphere that made customers feel valued.
Sales Experience
Many customers reported positive experiences during the sales process, appreciating the lack of pressure to upsell and the focus on finding the right products for their needs.
Order Issues
Some customers experienced problems with orders, including receiving incorrect items and issues with billing, leading to dissatisfaction.
- SLSuzi LapinskiOct 9, 20255.0Excellent customer service in Dupont version store. The 2 gentleman that helped were absolutely awesome! Wonderful experience
- PGPrieta GonzalezSep 20, 20255.0Exceptional customer service. I went in the the store expecting to get hassled into but it something i did’t want but i was wrong. Chris was amazing, i told him what i was looking for and provided me with the most recent promotions. Also adviced me on what would be good for me and i left with a new phone. Very satisfied with my purchase. Thank you
- EOEvan OlmsteadSep 5, 20255.0The representative that helped me, was patient and really helpful. I thought getting a new phone was going to be a pain in the butt. But with his help, it was easy besides my old slow phone, making it take longer than it should have. It was a relatively smooth process. Shout out to Chris.
- JLJim LinehanJul 19, 20254.0Switched 3 lines from Prepaid to Business. Techs Chris & Jarred were great!
- JTJoshua TaylorJul 1, 20255.0Chris was super awesome and very helpful at the DuPont Verizon store. He took great care of my wife, son, and myself while offering us really great deals on upgrading all of our phones with limited to no increase in our monthly plan. He was great with the customer service and really took great care of us while dealing with multiple customers.
Frequently Asked Questions About Verizon
What types of products does Verizon in Dupont offer?
Verizon in Dupont offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What brands are available at Verizon in Dupont?
The store carries popular brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Casemate.
What services can I get at the Verizon in Dupont store?
Services include new lines, upgrades, new devices, accessories, in-store pickup, and device protection plans.
What are the store hours for Verizon in Dupont?
The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 5:00 PM, and Sundays from 12:00 PM to 6:00 PM.
What payment options does Verizon in Dupont accept?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon in Dupont offer in-store pickup services?
Yes, in-store pickup is available for customers.
Is Verizon in Dupont accessible for Spanish-speaking customers?
Yes, the store offers services in both English and Spanish.
Is there free Wi-Fi available at Verizon in Dupont?
Yes, free Wi-Fi is available at the store for customers.
What nearby places can I visit along with Verizon if I am in Dupont?
Nearby, you can visit landmarks such as the Pierce County Library, DuPont Health Mart Pharmacy, and Anytime Fitness gym for convenient access to public services, health, and fitness options.
How can nearby real estate agents and services benefit Verizon customers?
Customers visiting Verizon can easily connect with nearby real estate experts like Liseth Rodriguez and Randell Archival to explore property options in Dupont while managing their wireless needs in one trip.
Are there dining options close to the Verizon store in Dupont?
Yes, nearby dining options include Quiznos sandwich shop, Koko Teriyaki for Japanese and Chinese food, and Fortune Cookie for Thai cuisine, perfect for grabbing a meal before or after your visit.