Verizon

4.4
212 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Deer Park, WA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
20 E J St, Deer Park, WA
99006, United States

Hours

Reviews

4.4
211 reviews
5 stars
167
4 stars
13
3 stars
6
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees received high praise while others, particularly Christopher and Angela, were criticized for rudeness and lack of assistance.

Staff Knowledge

Several customers highlighted the staff's knowledge and professionalism, particularly praising employees like Mary, Dawson, and Jeremiah for their helpfulness.

Store Environment

The store environment received positive remarks for being friendly and welcoming, although some customers noted issues with wait times and staffing.

Problem Resolution

Many customers reported successful problem resolution and assistance with phone upgrades, although there were instances of unresolved issues and dissatisfaction.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing extreme dissatisfaction while others had exceptional service.
  • PS
    Preston Schanbeck
    Nov 3, 2025
    4.0
    Help was quick and knowledgable. Great experience!
  • PP
    Patrick
    Nov 1, 2025
    5.0
    Christopher helped me out yesterday and quickly fixed the situation. I think his personality can seem a little rough initially but he was very patient with me and we sorted out what needed sorting. Thanks Christopher!
  • MH
    Mary Horstmann
    Oct 30, 2025
    5.0
    I came into the deer park store the other day with some issues on an old bill. He's the only person I will go to in that store. I've never had a problem he couldn't solve. He stayed on the phone with customer service for over an hour until everything was fixed. Thank you Chris ☺️
  • JJ
    John
    Oct 30, 2025
    5.0
    Christopher helped me get my email fixed. Although he did charge me a fee, I'm still happy he fixed my device. Was very patient and kind with me.
  • LH
    Lynn Herrington
    Oct 26, 2025
    1.0
    Went to this store and Christopher was not willing to help. He wouldn't make eye contact and was very rude. Horrible customer service! He just kept saying he wouldn't even talk to us unless we paid him over $40. I will no longer go to this store. I may even change carriers.

Frequently Asked Questions About Verizon

What products and brands does the Verizon store in Deer Park carry?

The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and protection from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What services can I get at the Verizon Authorized Retailer in Deer Park?

Services include new lines, upgrades, new devices, accessories, and in-store pickup. The store also offers knowledgeable consultants to assist you.