Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Covington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
317 reviews
5 stars
161
4 stars
46
3 stars
21
2 stars
16
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Sales Practices
Several reviews highlight concerns about aggressive and misleading sales tactics, particularly towards vulnerable customers.
Staff Knowledge
Customers reported varying levels of product knowledge among staff, with some employees being very knowledgeable while others were seen as uninformed.
Long Wait Times
Many customers expressed frustration over long wait times and inefficient service during their visits.
Positive Experiences
Despite the negative feedback, there are numerous accounts of positive experiences with specific employees who provided excellent service.
- MSMojo SanJan 3, 20261.0Went to this Covington location for help and didn’t get the support I needed. I don’t want to get into specific details but all I can say is I left wanting to switch carriers (that’s how I felt). In the end before making that move I decided to go to a different Verizon location in Kent and got the support I needed within the same day. I would not recommend this Covington Location to go to.
- ATanthony thulinDec 27, 20251.0Terrible experience, Manger ( Brooke) doesn't care. Can't be bothered to do their job or have any customer service. I have been a loyal customer for over 20 years and they don't care if you just walk out the door. Maybe their jobs are more secure so they have no fear of consequences. It's sad when poor representatives are acting this way for a great company. I always advocated for Verizon, they do cost more but it was worth it to Me. Now...I'm not sure. I can see why people switch so at least their bill matches what they pay for.
- BJBrian JonesDec 22, 20255.0Very professional and knowledgeable regarding plans and phones. Been there many times overthe years
- AKAnnie KlochanovaDec 11, 20251.0I’m actually impressed — and not in a good way. I didn’t know it was possible to be this consistently terrible at customer service. I’ve now seen two different reps, on three separate occasions, and somehow every single interaction managed to be worse than the last. A true talent, honestly. This most recent visit was the grand finale. The guy literally waved his device at me like he was teaching preschool math, repeating the “basics” of a return as if I’d never seen the inside of a store before. He refused to listen to what the actual issue was, interrupted me every time I tried to explain, and kept tossing out his 2+2-level commentary with attitude. It was condescending, rude, and downright embarrassing for a business. Barf experience. Truly. Do yourself a favor: drive the extra mile and go to literally any other location if you prefer being treated like a human. Rude, unprofessional, unhelpful — and impressively consistent at it.
- JZJoanna ZangasDec 7, 20251.0DO NOT GIVE YOUR BUSINESS TO THIS VERIZON STORE! The sales tactics are dishonest and corrupt; most staff use every fast talking phrase in the book to sell unnecessary add-ons and then claim ignorance when customers are overcharged. They are incable of refunding/correcting in-store sign-ups-- forcing customers to spend hours on end waiting and speaking with Verizon customer service. I will NEVER recommend this carrier or any store for that matter. Simpler to purchase phone via Apple! Also, selling misinformed older consumers a screen protector for $70 is CRIMINAL. Sure, they'll replace it when broker, but you must first CALL customer service and file a claim. Nevermind that screen protectors cost pennies when purchased via Amazon. Three months into new plan, and I continue to be overcharged.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Covington?
The Verizon store in Covington is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at the Verizon Covington store?
Yes, you can schedule an in-store appointments via the My Verizon app or online through the store's website to ensure personalized service during your visit.
Does the Verizon store in Covington offer in-store pickup and delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Which brands of smartphones does Verizon Covington carry?
Verizon Covington carries smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G devices like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What types of business products does the Verizon Covington store offer?
The store offers business cell phones, mobile hotspots, tablets, and laptops tailored to meet various business needs.
What payment methods are accepted at Verizon Covington?
Verizon Covington accepts payments via checks, debit cards, and mobile NFC payments and does not require cash only.
Does Verizon Covington provide free Wi-Fi to customers in-store?
Yes, the store offers free Wi-Fi for customers while they are in the store.
What nearby food options are available around the Verizon Covington store?
Nearby dining options include Mezcal Mexican Restaurant, Dickey's Barbecue Pit, Nana's Southern Kitchen, Starbucks, and Mizu Japanese Steakhouse, perfect for grabbing a meal before or after your visit.
Where can I find nearby services that complement my visit to Verizon Covington?
Near the Verizon store, you can find The UPS Store 6080 for printing and shipping needs, VB Nails and Spa for beauty services, and Massage Envy for wellness treatments.
Are there family or educational services near Verizon Covington that customers might find useful?
Yes, Learning Headphones offers educational supplies and daycare services, The Tutoring Center provides test preparation, and Mathnasium of Covington offers tutoring services nearby.