Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Burlington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
341 reviews
5 stars
180
4 stars
43
3 stars
38
2 stars
15
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some associates praised for their helpfulness while others received complaints for rudeness and inadequate assistance.
Staff Knowledge
Several customers highlighted the knowledge and professionalism of specific staff members, particularly Myles and Stella, who provided exceptional service.
Long Wait Times
Many customers reported long wait times and inefficient service, leading to frustration and dissatisfaction.
Billing Issues
Numerous complaints about billing practices, including unexpected charges and lack of transparency regarding contracts and promotions.
Store Environment
The store environment received mixed feedback, with some appreciating the modern setup while others noted issues with staffing and customer flow.
- CGCecily GubitosiNov 6, 20255.0I went into the Verizon store in Burlington today to get a simple activation from a insurance replacement. I was queued up by Stella, right away. Lo ended up being the tech I got to work with. Long story short Lo worked for 2.5 hours trying to get my insurance replacement phone to work. They literally tried everything and with patience. It turned out the insurance company had sent me a faulty phone, and Lo & Stella called for me and got a new one sent out to me ASAP. While Lo was helping me, staying on hold, etc. Stella was managing many customers while also helping me with mine. Could not recommend these two more, so helpful and patient with all the issues I was having. Thank you Lo + Stella!!
- SASiena AtkinsOct 27, 20255.0Chelsea made the impossible happen! We had previously gone to 3 other Verizon stores who weren’t able to help us- but Chelsea did it!!!
- BSBill SauneufOct 3, 20255.0I had a problem with my texting app. They uninstalled the app upgrade from the day before and that solved the problem. Quick and efficient. Thank you so much!!
- DDdvousleySep 22, 20255.0At about noon on Monday we went in and We were assisted by Izah and his trainer, whose name I forgot! Both of them were immediately helpful courteous and cheerful. They advised us about our account and assured us we were all good. Burlington Verizon is GREAT!
- RBRalph BarkerSep 17, 20251.0I had my daughter go into the Verizon store at the Burlington Washington location, I’ve been a Verizon customer for over 16 years. I will never recommend anyone to this location right in the middle of upgrading her phone and transferring the data when she had an appointment at 6 o’clock And they were late getting to her right during the data transfer. They told her to leave the store because they are closing. This is the worst business I have ever seen. And the customer service there is totally inadequate and I recommend this place should be shut down because it is. The gentleman helping her. Apparently does not know how your trade-in works, In fact, I know it better than him. I think this store needs a serious talking to. Give a review of zero I would do that. With that kind of treatment, I am seriously looking at Another phone provider. Never ever again will I recommend using the store location. Upper management should look at this location because it’s not up to standard and I feel there should be a discount given or something free added to my account. That store has disgraced my daughter. And never will allow that to happen again. I plan to pay a visit to this location. I will plan to visit this location And give them feedback, but it seriously needs Done with corporate level because this is totally unacceptable and Verizon will lose my account that have four phones and two watches on it. I can’t express enough how displeased I am with Verizon right now you’ve hurt Hurt my daughter and caused nothing but grief.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Burlington, WA?
The Verizon store in Burlington is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sundays from 10:00 AM to 6:00 PM.
Which brands of smartphones can I find at the Verizon store in Burlington?
You can find the latest smartphones from Apple, Samsung, Google, Motorola, Kyocera, and TCL at the Verizon Burlington store.
What services does Verizon offer at this location?
Verizon Burlington offers mobile plans, wireless internet plans, voice plans, and various business devices like laptops, tablets, and mobile hotspots.
Can I schedule an appointment or place an order online for pickup at the Verizon Burlington store?
Yes, you can schedule an in-store appointment or place an online orders for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store accept mobile NFC payments or debit cards?
Yes, Verizon Burlington accepts payments via mobile NFC and debit cards; it is not cash-only.
What is the address and contact number for the Verizon store in Burlington?
The Verizon store is located at 1831 S Burlington Blvd, Ste 102, Burlington, WA 98233. You can contact them at +1 800-880-1077.
Are there any nearby dining options where I can eat before or after visiting the Verizon store?
Yes, nearby dining options include Sakura Japanese Steakhouse and Sushi Bar, Jimmy John's sandwich shop, and Starbucks coffee shop.
What nearby services can assist with printing or shipping if I need them while visiting Verizon Burlington?
FedEx Office Print & Ship Center is nearby for your printing and shipping needs while visiting the Verizon store.
Are there other mobile phone stores near the Verizon Burlington location?
Yes, there is an AT&T store nearby, providing alternative options for mobile phones and plans.
Does the Verizon store in Burlington offer in-store pickup for online orders?
Yes, online orders can be picked up in store, with additional options like free 2-day shipping, express lockers, or same-day delivery where available.