Best Buy

Reviews

• MA

  Matthew Anderson

  3 days ago
  3.0
  Found a great deal online for a wireless charger with the power block for $7.99. Went inside and asked for some help, which the guy said he would call someone over which he didn't end up doing , but after finding the guy in the department that I needed help in the new guy was very helpful and I landed a 70% off deal and was also able to chdck out some products I've been eyeing online.
• FH

  Franklin H

  3 days ago
  5.0
  Logan and Aleesha were so helpful helping find EXACTLY what i was looking for. 10/10 customer service
• SF

  spencer friend

  Dec 30, 2025
  1.0
  I’m disappointed not because of staff, everyone I spoke with was professional, but because of Best Buy’s process design. I was referred by the manufacturer (Bose) to Geek Squad for a discontinued device repair, only to discover that Best Buy no longer allows any direct communication with local stores and no longer supports this type of service. This creates a closed loop where customers are instructed to seek help that is no longer accessible, and the only way to obtain basic information is to physically visit the store. I’m not willing to spend time and gas to be told something that could be communicated remotely. That removes the last meaningful advantage of supporting a brick-and-mortar electronics retailer. Which is sad because I truly believe in supporting brick-and-mortar specialty stores and wish nothing but the best for the local employees. Until store-level communication and realistic service pathways return, I’ll be taking my business elsewhere.
• AB

  Avery Burchard

  Dec 16, 2025
  5.0
  came in to get an ipad and was helped at customer service by Jacob and he was so friendly and helpful and he did amazing. i think he was new but put in so much effort to put the customer first.
• BA

  Billy A

  Nov 29, 2025
  1.0
  I called ahead the night before and it was also posted online for a week about an item being available for black Friday. I waited outside from 510am to 6am it was under 40° farenheit. I was 2nd in line and my wife was 3rd. As the person unlocked the doors yelled through the crowd IF YOURE HERE FOR 'X ITEM' THEN YOURE OUT OF LUCK BECAUSE WE HAVE NONE" I could have waited across the street and store A or B within 100 ft or C or D or E or F within 1 square mile. I chose to wait outside in the freezing cold to buy this item at this store because I got confirmation from 2 different employees on 2 different days and also it's been blasted in ads all week. So my wife and I went to the next 7 stores hoping to get one but every store said they sold out before the lines even got through. This is a one off instance but the lady was so rude and when I asked her what it was that happened and explained that I called etc she said "we don't have any so it doesn't matter what happened". I get retail, I get it's not her fault. I get that I hedges my bets at this store and didn't score and that's also not my fault in the sense that I confirmed it so many times with people. I wasn't flipping a coin, I made a educated prediction and prepared myself accordingly. Drove 30 miles each way. The whole experience was horrible and I spent hours running around trying to find even 1 item X. Total waste of my time and I'm still bitter about it clearly.

Frequently Asked Questions About Best Buy