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Best Buy

3.9
(1854 reviews)

Business Details

1851 Marketplace Dr, Burlington, WA
98233, United States
(360) 757-3414

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
1851 Marketplace Dr, Burlington, WA
98233, United States

Hours

Reviews

3.9
1,854 reviews
5 stars
855
4 stars
436
3 stars
271
2 stars
83
1 star
209

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some were helpful and friendly, while others were dismissive or unhelpful.

Product Availability

Customers expressed frustration over items being out of stock or misrepresented online, leading to wasted trips.

Return Policy Issues

Many customers reported dissatisfaction with the return policy and the handling of returns, feeling it was overly complicated and not customer-friendly.

Store Experience

The store environment received mixed reviews, with some praising cleanliness and organization, while others noted a lack of assistance and a feeling of being unwelcome.
  • PT
    Phuong Tran
    Feb 1, 2026
    5.0
    Easy to purchase, easy to return. Have many good deals in variety of products.
  • MB
    Mark Bullene
    Jan 27, 2026
    5.0
    Helped me find cable for my desktop pc.
  • MA
    Matthew Anderson
    Jan 9, 2026
    3.0
    Found a great deal online for a wireless charger with the power block for $7.99. Went inside and asked for some help, which the guy said he would call someone over which he didn't end up doing , but after finding the guy in the department that I needed help in the new guy was very helpful and I landed a 70% off deal and was also able to chdck out some products I've been eyeing online.
  • FH
    Franklin H
    Jan 9, 2026
    5.0
    Logan and Aleesha were so helpful helping find EXACTLY what i was looking for. 10/10 customer service
  • SF
    spencer friend
    Dec 30, 2025
    1.0
    I’m disappointed not because of staff, everyone I spoke with was professional, but because of Best Buy’s process design. I was referred by the manufacturer (Bose) to Geek Squad for a discontinued device repair, only to discover that Best Buy no longer allows any direct communication with local stores and no longer supports this type of service. This creates a closed loop where customers are instructed to seek help that is no longer accessible, and the only way to obtain basic information is to physically visit the store. I’m not willing to spend time and gas to be told something that could be communicated remotely. That removes the last meaningful advantage of supporting a brick-and-mortar electronics retailer. Which is sad because I truly believe in supporting brick-and-mortar specialty stores and wish nothing but the best for the local employees. Until store-level communication and realistic service pathways return, I’ll be taking my business elsewhere.

Frequently Asked Questions About Best Buy

What products and services does Best Buy in Burlington offer?

Best Buy in Burlington offers TVs, computers, appliances, and more with expert advice, Geek Squad support, and same day pickup.

What are the operating hours of Best Buy Burlington?

Best Buy Burlington is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.

Brand Certified Facts from Best Buy

Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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