Mixed experiences with staff; some were helpful and friendly, while others were dismissive or unhelpful.
Product Availability
Customers expressed frustration over items being out of stock or misrepresented online, leading to wasted trips.
Return Policy Issues
Many customers reported dissatisfaction with the return policy and the handling of returns, feeling it was overly complicated and not customer-friendly.
Store Experience
The store environment received mixed reviews, with some praising cleanliness and organization, while others noted a lack of assistance and a feeling of being unwelcome.
PT
Phuong Tran
Feb 1, 2026
5.0
Easy to purchase, easy to return. Have many good deals in variety of products.
MB
Mark Bullene
Jan 27, 2026
5.0
Helped me find cable for my desktop pc.
MA
Matthew Anderson
Jan 9, 2026
3.0
Found a great deal online for a wireless charger with the power block for $7.99. Went inside and asked for some help, which the guy said he would call someone over which he didn't end up doing , but after finding the guy in the department that I needed help in the new guy was very helpful and I landed a 70% off deal and was also able to chdck out some products I've been eyeing online.
FH
Franklin H
Jan 9, 2026
5.0
Logan and Aleesha were so helpful helping find EXACTLY what i was looking for. 10/10 customer service
SF
spencer friend
Dec 30, 2025
1.0
I’m disappointed not because of staff, everyone I spoke with was professional, but because of Best Buy’s process design.
I was referred by the manufacturer (Bose) to Geek Squad for a discontinued device repair, only to discover that Best Buy no longer allows any direct communication with local stores and no longer supports this type of service.
This creates a closed loop where customers are instructed to seek help that is no longer accessible, and the only way to obtain basic information is to physically visit the store.
I’m not willing to spend time and gas to be told something that could be communicated remotely. That removes the last meaningful advantage of supporting a brick-and-mortar electronics retailer. Which is sad because I truly believe in supporting brick-and-mortar specialty stores and wish nothing but the best for the local employees.
Until store-level communication and realistic service pathways return, I’ll be taking my business elsewhere.