Geek Squad

Reviews

• JH

  Jo Hudson

  Jul 16, 2025
  5.0
  Today was the first time we used Geek Squad services and it was a fabulous experience. Great customer service and they really know their stuff! We had to wait 3 weeks but that wasn’t their fault and it was well worth the wait. We even called them with a follow up question after they left and they came back and fixed it for us. Very happy with Geek Squad.
• AR

  Ali Rastegari

  Aug 9, 2020
  1.0
  do not purchase Geek Squad
• LW

  Lavish WIngapo

  Nov 24, 2017
  1.0
  Scammers impossible to cancel your subscription
• DC

  Dan cresswell

  Sep 4, 2017
  1.0
  Worst customer service over the phone ..the customer service rep transfer me 5 time and then advised me after giving all the I do I was not in the account and that the credit card was under my name but couldn't cancelled it and was playing games and after talking to mgr in Surrey geek squad they confirm it they still didn't want to help ... Never again but esp for cell phone ...
• DL

  D L

  Jul 28, 2017
  1.0
  The cell phone protection plan is garbage. The employee at best buy told me if my phone is broken my fault or not I would receive a NEW one and not have to pay. Now after filing a claim I'm told I will have to pay $100 and best case scenario is I get a refurbished phone.. and you guys are just keeping my phone for a week without any emails or phone calls letting me know what you are doing to my phone (fixing or replacing). If your looking for a warranty just go with your service provider. This in my opinion is not worth it and I now know not to buy any further warranty for ANY products from best buy. UPDATE: They say 2 - 5 business day turnaround to send you a new phone or contact you letting you know your phone is being repaired. Day 6 and i still don't know anything. Called them throughout the week for a status update but all they tell me is "we haven't sent your phone back yet.." no kidding!! that's the whole reason I'm calling you guys.. very unorganized. UPDATE #2: So it has been 21 days since Geek Squad has had my phone. There have been exactly ZERO updates on my account/status. I have called in at least 5 times now. 2 times I was told they were sending direct messages to Head Office and would contact me before the long weekend... Well it's Tuesday after the long weekend and they never called. So I called again this morning and talked to a supervisor. Although very kind, and wanting to solve the problem I was still only given a sollution that the last 2 supervisors had done which is message head office. So now I have to wait another day and hope that they actually call me back with a status update. Also the supervisor was nice enough to give me a $25 best buy gift card for the inconvenience so far.. (which is small compensation for me paying $400 for a plan where you hold my phone hostage for a month). Anyways that is a lot to read and probably decipher as im a little heated up writing these, and trying to give you guys my honest experience. I will continue to update when/if i get my phone back. FINAL UPDATE: I did end up receiving my phone about 4 weeks after initiated. They sent me a "new" phone (and by new i mean refurbished) and so far its been about a month or so and the battery is completely faulty and wont hold a charge for half a day. Constantly dies at 20%. And also the touch pad on the screen is buggered. It constantly clicks places which i am not pressing so typing texts takes a couple tries in order for you to not look like your drunk texting. Like i said earlier.. i would do your homework before pulling the trigger on the Geek Squad Protection Plan. Take it for what it is, this was my honest experience.

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