Best Buy

Reviews

• CL

  Charlie Lane

  Nov 10, 2025
  1.0
  I went in to purchase a Samsung watch charging puck and asked the first person I saw who was a younger male with black hair and bleach stuff in it, anyways I show him on my phone what I am looking for only for him to bring me to an 80 dollar charge pad. I decided to ask another employee who directed me exactly where it was after he pulled out his little gadget on his hip to look it up for the exact location. The 2nd employee made it seem very easy to look for the product by giving me an extra 30 seconds of his time to get me to the correct item. This is exactly why I purchase items online and I steer away from Best buy all together, no one cares to help, they are too busy talking amongst other staff in the store to care about looking for items they want.
• TS

  Tim Smith

  Nov 8, 2025
  5.0
  Pretty stocked for what they do carry. Just don't have the types of things I would need to go pick up these days
• RK

  Richard Koss

  Oct 31, 2025
  3.0
  Buying was great, but loading larger items, they were very little help those that helped us both said they have bad backs. We had to do the most of the work. I lucky have a small pickup truck. Delivery charges way to costly to afford.
• GW

  Gabriel Werner

  Oct 25, 2025
  1.0
  SCAM!!!! I bought a hard drive on the Best Buy website from Seagate. It was very slow, so I returned it. I brought it into the store to drop it off so BB could send it out for me. A few days later it stated on the BB website that the payment was refunded and to wait up to 10 days for it to appear in my bank. It has been nearly 20 days and I still have not received the refund. I called BB customer service, and they told me to go back into the store and talk to somebody there. I also tried to get a hold of Seagate over the phone with no luck. I used the “Contact Seller” on the BB website to talk to Seagate, they told me that my payment was refunded on the day I dropped off the drive in the store. That is false. I never received a refund at the store. I was given a receipt stating that I dropped it off, that’s it. The BB manager insisted that I keep trying to talk to Seagate because they are the seller, even though I explained that they are telling me to go to BB because their records show I was refunded in store. This is a total nightmare. BB in store and online are not offering any assistants with this matter. Update:::: Somebody from BB replied to my original Google review and told me to contact them on Instagram, so I did just that. It was some BB Big wig and they told me that they were going to take care of me and send a check for the refund amount...... I never got the check. He notified me that he wasn't going to send the check, he just ended up repeating the same excuse in that I already received a refund according to their records. So it was just a waste of time talking to anybody at this company. I had to call my bank and make a fraud claim to have the original charge reversed one month after returning the item. My bank can easily see that there was never a refund credited back into my account. I feel like they tried to scam me out of my money. They almost succeeded. I will never shop there again. UPDATE:::::::: The "Responce from Owner" below is a joke. I got that below my original review about this problem and they didn't do anything for me. It's absurd for them to suggest contacting them again after going around in tired circles trying to get answers. It seems like a bot. They didn't go into details about the issues and they didn't seem to investigate any of the problems I told them about. They are just posting below my review to make it seem like they care..... They don't .... I returned the item and they tried to keep my money. Thank God my bank reversed the charge. Don't buy anything on the Best Buy website. If this happened to me, it's bound to happen to somebody else. I will be contacting the Better Business Bureau about this.
• JV

  John Vlastelica

  Oct 19, 2025
  3.0
  Both of the devices I wanted to try out in the store (set up, plugged in, in demo mode) were not working, and despite help from a very nice sales person, they couldn’t get their demo units working. This is bad for sales, and made me just want to buy online from Amazon. Additionally, when I did go to purchase something else, there was just 1 poor guy working the sales and online pickup and returns lines - 1 guy, for all of us. This is despite seeing 10 or more people in blue shirts roaming around and 3 other check stands closed. Management - you really should staff the part where customers want to give you money with more than 1 person, as the wait times are long, and again, just make me want to buy online from Amazon. Also, I was greeted with “what do you need?” by the sales person who helped me which is kind of a weird way to greet someone in line to buy something.

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