Best Buy

Reviews

• MK

  midhun krishna

  2 days ago
  1.0
  Last year I bought a Dyson v15 detect vaccum from this store. Since last 2 weeks, the unit turns on, runs for about 5 seconds and then shuts off. We were planning to send it to Dyson, coincidentally I was here with my wife a day ago to get a Meta Quest 3 and she asked about the Dyson. Folks at customer support told her to bring it in and she could either get a new unit or store credit as the unit is still under warranty. Today, when I go in with original packaging to customer service, the guy printed me a duplicate copy of the receipt and asked me to directly send it to Dyson. What sort of customer care is this? Why ask me to come in and then say no when I bring the machine in? ( the machine has no damage, in original packaging, with all original attachments, except it wont keep running ) If the customer service is no different than Amazon, I ‘d rather buy from Amazon going forward. I have trusted the BestBuy brand for years, but this behavior is unacceptable. If you cant do it, say that the first time, when they come back with the product.
• ST

  Sana Tarannum

  5 days ago
  1.0
  Staff is like pathetic…they are so rude like they dont want attain the customer i think so…and the AT&T guys in the stores like so disgusting…really disappointed…Bellevue best buy its like garbage
• AR

  Amy Thompson, Realtor in Seattle & the Eastside Sotheby's International Realty

  6 days ago
  5.0
  I walked in for a specific c-to-c cable to test on my sandisk ssd drive. I could not find it online anywhere else (not even on the best buy website) the night before. The only ones online were not going to arrive in a timely manner. I needed to retrieve backed up data urgently that day. Kevin is a star. He loaned me a few c to c cables until we found one that worked. He was patient and nice enough to provide all the hardware (another ssd drive) that I needed to help me troubleshoot. Thank you, Kevin. Keep up the great work!
• SS

  Samantha Sean

  Nov 4, 2025
  1.0
  The customer service was very poor and the manager's behavior was like that of a child. They didn't behave maturely at all. Never get back. I cancelled my membership as well.
• DM

  Dillon Mears

  Oct 17, 2025
  1.0
  I had a very disappointing experience at the Best Buy in Bellevue, WA this morning during the Pokémon TCG release. I arrived early and waited in the rain for an hour before the store opened, looking forward to securing products for my three boys and self to enjoy. When I reached the counter, customers were being allowed to purchase up to eight sleeved boosters per set (16 total). Each set has four different pack artwork designs, and I simply asked for two of each artwork from both sets, something I’ve done at every other store without issue. Based on the packs I was handed, this would have required them to switch out 4 of the 16 packs I was originally handed. One employee was kind enough to start helping me, but another stopped him and said they “don’t do that.” I explained that I had waited in line for an hour and could clearly see the artwork variations on the shelf, but they refused and told me they didn’t have time to “mess with that.” I was put off by the dismissive attitude. My request would have taken less than a minute to fulfill and would have meant a lot to me and to my child, who loves Lucario and was excited for that specific pack artwork. Instead, I was left feeling like my time and effort didn’t matter. I spoke with the manager on duty, hoping for some understanding, but he offered little help and simply said he “understands both sides.” It felt like my concern was brushed aside rather than addressed. Even if the employee/manager doesn't understand why I want a specific artwork pack, they should still be kind enough to help, especially when it is such a simple ask. If someone requested a phone in a specific color, would you tell them no and that you don't have time to "mess with that"? I also witnessed two other customers receive poor service while I was in line—one who made the same simple request for artwork packs, and another who was trying to ask about preorders but was told the staff were too busy to help. I completely understand that releases can be busy and that staff are under pressure, but waiting an hour in the rain and being treated as an inconvenience over a one-minute request is disappointing and unprofessional. I hope this store takes this feedback seriously and considers a more customer-friendly approach in the future. Pokémon fans, collectors, and parents alike deserve a little more respect and understanding for their enthusiasm. This store will no longer be receiving my business.

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