Receptionist very quick to speak over you while you're trying to describe what's going on. Not only will you have to fight to speak, but she'll also act like it's the world's biggest inconvenience she's doing her job. Honestly awful customer service, glad I didn't end up bringing my dog back here. Just go somewhere else, someone will be willing to actually listen to the issues your dog is having and will actually show you empathy. As if my dog having health issues didn't have me feeling bad enough, the receptionist made sure to get the job done. Maybe prioritize customer service and training your employees to be empathetic and active listeners??
NM
Nicholas Mellish
Sep 30, 2025
5.0
We had to put our 19 year old cat , so heartbreaking, Dr Wheeler sat and explained all of our options z, She took the time we needed to get thru this process.
AM
Ana Madrigal
Jul 13, 2025
5.0
We bring all 5 of our special cat babies here. 1 of which is special needs. Everyone in the staff is really friendly and make our cats feel very welcome. Definitely recomend.
HT
Hope Thomas
Jun 25, 2025
1.0
Been going here for years with my pets, and just yesterday found out they’ve been putting a muzzle on my dog while in the back. They’ve asked many times if she needs it, and the answer has always been no. She has never once gotten aggressive or bitten anyone. She is a very anxious dog and already has to take anxiety meds to go to the vet. She always leaves shaky and scared, and now I know why. They’ve never said she’s gotten aggressive with them, growled, or tried to bite anyone at the vet or anywhere. The muzzle is just extremely unnecessary and scary for her. I also don’t understand why i’m just now finding out they’ve been doing this to her.
Frequently Asked Questions About VCA Brown Animal Hospital
What are the operating hours of VCA Brown Animal Hospital?
VCA Brown Animal Hospital is open Monday to Friday from 7:30 AM to 7:00 PM, Saturday from 8:00 AM to 4:00 PM, and closed on Sundays.
What types of pets does VCA Brown Animal Hospital provide care for?
The hospital provides services primarily for cats and dogs.
What veterinary services does VCA Brown Animal Hospital offer?
They offer a wide range of services including advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea and tick control, general care, internal medicine, parasite control, wellness exams, vaccinations, spay and neuter, and weight loss programs.
Is VCA Brown Animal Hospital accredited by any professional associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Where is VCA Brown Animal Hospital located?
It is located at 8 Calkins Court, South Burlington, VT 05403, United States.
How can I contact VCA Brown Animal Hospital?
You can call their local phone at +1 802-862-6471 or main phone at +1 802-557-0633.
Are there any nearby pet supply stores close to VCA Brown Animal Hospital?
Yes, nearby pet supply stores include Vermont Pet Food & Supply and Pet Food Warehouse, convenient for picking up pet food or supplies when you visit the hospital.
What dining options are near VCA Brown Animal Hospital for visitors?
Nearby dining options include Mirabelles Bakery, Himalayan Asian Fusion, Donwoori Korean Street Food, and Thingz From Yaad Caribbean restaurant, offering a variety of cuisines for visitors before or after appointments.
Are there fitness or wellness centers near VCA Brown Animal Hospital?
Yes, South Burlington Fitness, Perkins Fitness, Soma VT, and Living Well Center For Integrative Health are nearby for visitors interested in fitness and wellness activities.
Does VCA Brown Animal Hospital provide any special offers for new clients?
Yes, new clients can access a Free First Exam coupon available through their website.