VCA Brown Animal Hospital

Reviews

• HM

  Haeh Does Minecraft

  Oct 17, 2025
  1.0
  Receptionist very quick to speak over you while you're trying to describe what's going on. Not only will you have to fight to speak, but she'll also act like it's the world's biggest inconvenience she's doing her job. Honestly awful customer service, glad I didn't end up bringing my dog back here. Just go somewhere else, someone will be willing to actually listen to the issues your dog is having and will actually show you empathy. As if my dog having health issues didn't have me feeling bad enough, the receptionist made sure to get the job done. Maybe prioritize customer service and training your employees to be empathetic and active listeners??
• NM

  Nicholas Mellish

  Sep 30, 2025
  5.0
  We had to put our 19 year old cat , so heartbreaking, Dr Wheeler sat and explained all of our options z, She took the time we needed to get thru this process.
• TT

  THE HONEST TRUTH

  Jan 6, 2023
  2.0
  I called to make an appointment. They lady told me they were booking after February at this point. I asked if they had a cancelation list and instead of saying yes and adding me. She said yes but there 23 ppl ahead of you. Never asked If it was an emergency or if I needed anything else. She just said ok? And I hung up. Idk why ppl up here have no customer service skills.
• KP

  Karen Paquette

  Apr 22, 2022
  5.0
  All of my pets have gone to VCA Brown. They take such care and sincerely love their patients.