Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Berlin, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 282 Berlin Mall Rd.
Details
- DebitAvailable
- Accepts checksAvailable
- Curbside pickupNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
304 reviews
5 stars
272
4 stars
10
3 stars3
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being helpful, friendly, and knowledgeable, with many highlighting specific employees like Joel, Nathan, Adrian, and Victoria.
Efficiency
Many reviews noted the quick and efficient service provided by staff, with several customers mentioning fast resolutions to their issues.
Professionalism
Staff demonstrated professionalism and patience, especially in handling complex issues and ensuring customer satisfaction.
Knowledgeability
Employees were frequently described as knowledgeable about products and services, providing clear explanations and guidance.
Mixed Experiences
While most feedback was positive, some customers reported issues with store operations, such as incorrect information regarding stock and long wait times.
- CDCrystal DanielsNov 14, 20255.0Malcolm was amazing and took extra time at the store after hours to make sure my phone was working properly and everything transferred
- JKJeff KoonzNov 7, 20255.0Outstanding service! Malcomb worked with parent Verizon to solve the problem we had with our billing. Highly recommend!
- JMJennifer MurrayOct 16, 20255.0Malcolm at the Berlin Mall was so helpful, explaining which issues might be phone matters and which service. Tips on connectivity and money-saving plans too.
- MDMuris DemirovicOct 8, 20255.0Person running the store was very patient with an issue Verizon caused. We both had to wait until it was resolved and, once it was, the service was fast and professional.
- GMGabrielle MessierOct 8, 20255.0The best service and the gentlemen fixed it in five minutes
Frequently Asked Questions About Verizon
What products and services does Verizon at 282 Berlin Mall Rd offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and wireless service including 5G for consumers and businesses.
Where is Verizon located in Berlin, VT?
Verizon is located at 282 Berlin Mall Rd, Ste 20, inside Berlin Mall, Berlin, VT 05602.
What are the operating hours for Verizon in Berlin Mall?
Verizon is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary with some days closed.
Does Verizon offer in-store pickup for orders?
Yes, Verizon provides in-store pickup services for customers.
What payment options are accepted at Verizon Berlin Mall?
Verizon accepts American Express, cash, check, Discover, Mastercard, Travelers Check, and Visa as payment methods.
How can I schedule an appointment at Verizon Berlin Mall?
You can schedule an appointment online at https://www.tccrocks.com/appointments/.
What should I know about Verizon's customer service?
Verizon in Berlin is known for excellent, award-winning customer service specializing in Verizon products and services, including wet phone recovery.
Which nearby gym can I visit before or after shopping at Verizon?
Planet Fitness gym is located near Verizon at Berlin Mall, perfect for a workout before or after your visit.
What shopping options are available near Verizon Berlin Mall?
Berlin Mall itself offers various stores including Hobby Lobby, Bath & Body Works, Maurices, and GameStop nearby Verizon.
Are there restaurants close to Verizon Berlin Mall where I can eat?
Nearby dining options include Central Perk restaurant, Simply Subs sandwich shop, and Mojo-Jomo smoothie and bubble tea bar.