Verizon

4.8
674 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Yorktown, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 2703 George Washington Memorial Hwy.

Location

Verizon
2703 George Washington Memorial Hwy, Yorktown, VA
23693, United States

Hours

Reviews

4.8
671 reviews
5 stars
630
4 stars
13
3 stars
3
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Kirsten received numerous accolades for her exceptional customer service, being described as knowledgeable, patient, and friendly.

Staff Performance

Multiple employees, including Nick and Heather, were praised for their helpfulness and professionalism, contributing to a positive customer experience.

Store Environment

The store was noted for its friendly atmosphere, with customers feeling welcomed and valued during their visits.

Problem Resolution

Customers appreciated the staff's ability to resolve issues efficiently, with many highlighting successful upgrades and problem-solving.

Overall Experience

Many reviews reflected a high level of satisfaction with the service provided, with customers expressing intent to return and recommend the store to others.
  • JH
    Judy Himes
    4 days ago
    5.0
    Kirsten was great getting me a new google pixel!!
  • RD
    Robin Davis
    5 days ago
    5.0
    My mom and I went in on a Saturday to see about adding an iPad to our account. Not only did the associate Kirsten explain what was available, she checked our plan and saw that it was better for us to upgrade a phone and get the iPad. Kirsten helped set up all of the new equipment and was very patient explaining everything to us. She made sure everything worked before we left the store. There’s a Verizon store on every corner, but it’s the staff that make it stand out as a great store. Kirsten’s service makes this store excellent!
  • LR
    LaShondra Rice
    Nov 15, 2025
    5.0
    Kirsten completed my services today and was very kind and knowledgeable.
  • KC
    Kain C
    Nov 13, 2025
    5.0
    Had to get a new phone after years and Kirsten was the best sales rep you could ask for! Extremely helpful and made the entire process quick painless and a piece of cake 🙏
  • MD
    Mallory Dodson
    Oct 28, 2025
    5.0
    We can’t say enough about the experience with Kirsten. She took extra time to ensure everything was transferred and the whole families phones were ready to go. So very personable, insightful and kind. Thanks again.

Frequently Asked Questions About Verizon

What products and services does Verizon Wireless Zone in Yorktown offer?

Wireless Zone offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service. They provide Verizon network coverage including 5G service for consumers and businesses.

Where is the Verizon Wireless Zone located in Yorktown?

It is located at 2703 George Washington Memorial Hwy, Ste A, Yorktown, VA 23693.