Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Woodbridge, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
346 reviews
5 stars
297
4 stars
12
3 stars2
2 stars3
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were criticized for rudeness and unprofessional behavior.
Store Management
Several reviews highlighted issues with store management, including poor handling of customer complaints and lack of professionalism.
Long Wait Times
Customers frequently reported long wait times and inadequate staffing, leading to frustration during their visits.
Sales Practices
There were complaints about unclear pricing and additional fees, with some customers feeling misled about promotions and trade-in values.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences with specific employees who provided excellent service.
- DDDreJan 5, 20261.0Do not. I repeat. Do not ever come here!!! They will rip you off and overcharge you not explaining anything. They are a trash establishment. Don't say I didn't warn you!!
- MPMarc PetersDec 19, 20255.0Awesome customer service!
- TGTrevor GonzalesNov 17, 20255.010/10 experience Destiny was able to guide me through the whole process. She was very knowledgeable and made me feel comfortable.
- APAndrea PowellNov 5, 20255.0The store employees were extremely helpful even though they were not able to do what I needed. They gave me some good advice about how to get the best deal possible. Also if you're using Google maps to get here, it is not located in the bank, but across the street by starbucks.
- NFNancy FergusonOct 30, 20255.0Destiny was an incredible help. She walked me through several options, helped me set up a new line, upgrade my phone, and reduce my overall monthly bill!
Frequently Asked Questions About Verizon
What products and brands does Verizon offer at the Woodbridge location?
Verizon in Woodbridge offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Popular brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Verizon store in Woodbridge, VA?
The Verizon Woodbridge store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 7:00 PM.
Does the Verizon store in Woodbridge offer in-store pickup?
Yes, Verizon Woodbridge offers in-store pickup services for your convenience.
What payment options are accepted at Verizon Woodbridge?
Verizon Woodbridge accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can customers recycle electronics at the Verizon Woodbridge location?
Yes, customers can recycle electronics at Verizon Woodbridge as part of their recycling program.
What languages are spoken at the Verizon Woodbridge store?
The Verizon Woodbridge store provides services in English and Spanish.
How can I schedule an appointment or service with Verizon Woodbridge?
You can schedule appointments or services through the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011 or via their quick link https://m.vzw.com/naR38wFT?locationcode=E564701.
Are there nearby places to visit for food or coffee around Verizon Woodbridge?
Yes, near Verizon Woodbridge you can visit Starbucks for coffee, Jersey Mike's Subs for sandwiches, and Baskin-Robbins for ice cream, making it convenient to grab a meal or snack before or after your visit.
Which banks are located near the Verizon Woodbridge store?
Nearby banks include M&T Bank with ATM services, PNC Bank, and Western Union for money transfer services, providing convenient financial options near Verizon Woodbridge.
What other services are located near Verizon Woodbridge to help customers with their needs?
Nearby services include Banfield Pet Hospital for pet care, Care 4 Cars for automotive repair, and Giant Pharmacy for health and medical supplies, offering assistance to customers in various aspects of their visit.