Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Woodbridge, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
342 reviews
5 stars
295
4 stars
12
3 stars2
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees received high praise for their helpfulness, while others were criticized for rudeness and lack of professionalism.
Sales Experience
Several customers reported positive experiences with knowledgeable sales associates who assisted them effectively, while others faced issues with upselling and misinformation.
Store Management
The store manager received both commendations for being helpful and criticisms for unprofessional behavior, indicating inconsistency in management quality.
Long Wait Times
Multiple reviews mentioned long wait times for service, with some customers feeling neglected or skipped over during their visits.
Technical Issues
Customers reported various technical issues, including problems with the store's systems affecting service and order fulfillment.
- TGTrevor GonzalesNov 17, 20255.010/10 experience Destiny was able to guide me through the whole process. She was very knowledgeable and made me feel comfortable.
- APAndrea PowellNov 5, 20255.0The store employees were extremely helpful even though they were not able to do what I needed. They gave me some good advice about how to get the best deal possible. Also if you're using Google maps to get here, it is not located in the bank, but across the street by starbucks.
- NFNancy FergusonOct 30, 20255.0Destiny was an incredible help. She walked me through several options, helped me set up a new line, upgrade my phone, and reduce my overall monthly bill!
- KLKyu LeeOct 14, 20251.0Worst experience possible. Waited 20 minutes just to talk to the worst sales associate possible. When I was walking out, he shouted out his name. Well, Chris, this one star review is for you. Let’s not cut off the customers when they are speaking, let’s not dismiss them when they still have more questions to be answered. When you said you can’t help me, are you implying that you don’t want to work? Google reviews saved this AD from receiving zero stars because of your terrible service. I leave no reviews for bad service. But for the shitty service I received from a very knowledgable and intelligent man like you, this is more than deserving. There is a thin line between arrogance and confidence. Dont confuse the two. Not saying this AD is terrible, but if you want five star service, look for someone else than that guy!
- VTVince TurchianoOct 14, 20255.0Chris was awesome! Give that man a raise!
Frequently Asked Questions About Verizon
What products and brands does Verizon offer at the Woodbridge location?
Verizon in Woodbridge offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Popular brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Verizon store in Woodbridge, VA?
The Verizon Woodbridge store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 7:00 PM.
Does the Verizon store in Woodbridge offer in-store pickup?
Yes, Verizon Woodbridge offers in-store pickup services for your convenience.
What payment options are accepted at Verizon Woodbridge?
Verizon Woodbridge accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can customers recycle electronics at the Verizon Woodbridge location?
Yes, customers can recycle electronics at Verizon Woodbridge as part of their recycling program.
What languages are spoken at the Verizon Woodbridge store?
The Verizon Woodbridge store provides services in English and Spanish.
How can I schedule an appointment or service with Verizon Woodbridge?
You can schedule appointments or services through the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011 or via their quick link https://m.vzw.com/naR38wFT?locationcode=E564701.
Are there nearby places to visit for food or coffee around Verizon Woodbridge?
Yes, near Verizon Woodbridge you can visit Starbucks for coffee, Jersey Mike's Subs for sandwiches, and Baskin-Robbins for ice cream, making it convenient to grab a meal or snack before or after your visit.
Which banks are located near the Verizon Woodbridge store?
Nearby banks include M&T Bank with ATM services, PNC Bank, and Western Union for money transfer services, providing convenient financial options near Verizon Woodbridge.
What other services are located near Verizon Woodbridge to help customers with their needs?
Nearby services include Banfield Pet Hospital for pet care, Care 4 Cars for automotive repair, and Giant Pharmacy for health and medical supplies, offering assistance to customers in various aspects of their visit.