Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Woodbridge for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
579 reviews
5 stars
276
4 stars
85
3 stars
44
2 stars
33
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Staff Knowledge
Several customers highlighted the expertise of specific employees, such as Sofian and Michael, who provided excellent assistance, while others reported encountering staff who were unhelpful or misinformed.
Store Management
Multiple reviews criticized the management style and professionalism of certain managers, particularly Yvonne, leading to negative customer experiences.
Wait Times
Customers frequently mentioned long wait times for service, with some expressing frustration over being ignored or not acknowledged upon entering the store.
Product Availability
There were complaints about stock issues, with customers feeling misled about product availability and experiencing delays in receiving their desired items.
- JRJanice RobinsonDec 30, 20251.0Worst place to go if you need tech help for your phone. Not sure who helped me but I am disappointed of the customer service that wasn't provided. Everything was i had to call tech support and I had already spent a lot a time on the phone with Verizon and they said I needed to go to the store for additional help which I didn't get. Wanted me to upgrade which i didnt want to do, just wanted to get my phone working properly. Total waste of my time.
- MPMaria Lee PlummerDec 24, 20251.0Store doesn’t even open on time. Don’t advertise hours if your staff isn’t gonna come to work
- RMRashad MalikDec 19, 20251.0One manager name is Ashton. He is very rude man he tried to scam us, but we call 611. They help us but some I understand they no listening also. very disrespect staff. We already complained to the Verizon customer service he no listening very unprofessional staff, he thinking he own run this branch. I am almost 4 year with Verizon is a loyal customer so I want a quick soon this service because the very disrespect stuff in this branch
- JMJasmine MajorsDec 13, 20253.0First I would like to say that Joshua T. deserves 10 stars. He was kind, personable and very helpful in getting my new phone set up. If my family needs help in store I will tell them to ask for him. ASK FOR JOSHUA IF YOU NEED HELP! The reason I put 3 stars is because of the great service I got when I returned, otherwise it would have been 1 star. I had to go to the store twice. I have the flu and couldn't pick up my original order in time (being sick) but was told I could pick up the phone and my original discount would be applied. That did not happen and the person helping me, Issa, was not helpful. They automatically went into asking about changing my plan or trading in my phone and I didn't come for that. I feel like having notes on my account from the Verizon agents didn't matter. So I had to leave and place a new order online then come back to get it handled, all while sick. I could have just placed a new order when I was first there but I feel like what I was trying to explain was not being considered so I decided not to waste my time. When I returned, it seemed another customer also had a problem with him and he walked out on them. I would not have came back if I didn't need my situation handled quickly. Luckily I got Joshua when I came back.
- RGRegina GrantDec 12, 20255.0Joshua is amazing! His customer service skills are awesome! My experience has been phenomenal and will definitely bring me back to spend more on Verizon products! Patience, kindness and compassionate is his forte! Great customer support! Loved time spent shopping at Verizon on Prince William Parkway! Ask for Joshua! You will be glad that you did!!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Woodbridge?
The Verizon store in Woodbridge is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which mobile brands are available at Verizon Woodbridge?
Verizon Woodbridge offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What connectivity products and services does Verizon Woodbridge provide?
They offer mobile plans, wireless internet plans, voice plans, and Fios internet plans, as well as business cell phones, tablets, and laptops.
Can I schedule an in-store appointment at Verizon Woodbridge?
Yes, you can conveniently schedule an in-store appointment online or via the My Verizon app.
What delivery and pickup options are available for online orders at Verizon Woodbridge?
Online orders can be picked up in store, delivered via express lockers, shipped with free 2-day shipping, or delivered same-day where available.
Is Verizon Woodbridge accessible to customers who speak Spanish?
Yes, the store offers services in both English and Spanish.
What payment methods are accepted at Verizon Woodbridge?
They accept checks, debit cards, mobile NFC payments, and do not require cash only.
Which nearby places can I visit for dining options around Verizon Woodbridge?
You can visit nearby restaurants like Panera Bread, McDonald's, Qdoba, Five Guys, and Roadhouse VA before or after visiting Verizon.
Are there fitness or wellness facilities near Verizon Woodbridge?
Yes, LA Fitness gym and Pivot Physical Therapy are nearby for fitness and health needs.
What other retail stores are located near Verizon Woodbridge?
Nearby retail stores include Mattress Warehouse, Pacific Sales Kitchen and Bath, Mattress Savvy Woodbridge, Men's Wearhouse, and Geek Squad for electronics and accessories.