Apple Stonebridge Potomac Town Center

Reviews

• K1

  KUSTOMER 1956

  6 days ago
  5.0
  “MO” (Moneem) is the ABSOLUTE B-E-S-T Apple Store Representative E-V-E-R !! He is certainly everything that Apple and Customers need and desire in a PROFESSIONAL, POLITE, HIGHLY KNOWLEDGEABLE Apple Store Representative E-V-E-R. He LISTENED to what I was interested in buying and took the TIME to provide me with the benefit of his Apple Device expertise. He didn’t try to “upsell” anything on me — but focused on what I was asking and what I wanted to know. You could tell he was laser focused on providing me with an incredible one-on-one Apple experience. He is the “model” Apple Store Representative that ALL Customers want to interact with. He should be a Team Leader and his enthusiasm will spread throughout the Apple Team. I’m grateful that I got to complete my shopping with “Mo” (Moneem). It was quick - on point - no time wasted and left a FIVE STAR experience with me. Store and Regional Managers take note and ensure “Mo” (Moneem) is appropriately rewarded for his OUTSTANDING CUSTOMER SERVICE !!! THANKS “MO” - YOU ROCK DUDE !!!
• MA

  Mohammad Ashfaq

  Nov 14, 2025
  1.0
  I went to buy an apple watch 4 days ago , purchased a watch with strap which i liked . I used it for 1 day when i realised that the strap is pulling my hair which was painful . Two days later i went to change the strap. Unfortunately i found Mr Fabio as associate who was very rude with no customer service manners and he told that in order to change the strap i have to return the watch and i have to order myself the strap on line, the one which i likedin in the store. I told to return the watch and everything. During this time another customer came and he started dealing with him and just ignored me which i felt a racist behaviour . Mr. Fabio seriously lacks courtesy words and unprofessional . Apple is a lovable company but these people bring a bad name to it .
• SF

  s f

  Nov 12, 2025
  1.0
  Sales people very rude just trying to sell you something fast I felt I am in a street of Bangkok, where people sell Aftermarket Rolex watch. it was the worst experience I ever had from an Apple store sorry, Steve Jobs.
• AA

  Andrea Aparicio-Noyola

  Oct 23, 2025
  2.0
  It was a great visit — until it wasn’t. During my recent Apple Store visit, I was informed that I couldn’t place my new iPhone on an installment plan because I have a prepaid line. I later learned that in-store purchases with installments are only available for customers with contract lines, and that the only option for someone like me is to order online. However, the online process is also confusing and inconvenient, as it assumes that every customer has a carrier contract. That assumption creates unnecessary barriers for those who use prepaid plans — many of whom are loyal Apple customers and deserve equal access to purchasing options. I would strongly recommend a policy change allowing prepaid customers to use installment plans in-store. This would promote fairness and accessibility for all customers, not just those with postpaid plans. Additionally, I believe the current trade-in policy should be revisited. Not allowing customers to purchase a new device until their trade-in or repair is fully completed is highly inefficient. It leaves the customer without a working phone — and therefore without a means of communication — for the entire time their device is being “treated” or repaired. There are secure and simple ways Apple could verify or hold trade-ins to ensure accountability without creating this gap in service. On a smaller but meaningful note, I also had a disappointing interaction with the store manager, who asked me to “get my bum off the counter” in a rude tone. Perhaps if the counters were higher or more ergonomically designed, customers wouldn’t feel the need to sit to make eye contact with staff during longer interactions. To make matters worse, the store manager — who wasn’t even on the schedule and was dressed in ripped jeans and a hoodie — approached me from behind which is so triggering to me . Please give the workers name tags. That said, I do want to commend several of the employees who were genuinely helpful, kind, and professional. Their effort reflected the Apple culture I’ve always admired. Thank you for considering this feedback. I hope it leads to improved inclusivity and efficiency in Apple’s in-store experience and purchasing policies. Warm regards, Andrea Aparicio
• KK

  Kristen Kaminski

  Oct 17, 2025
  2.0
  Purchasing a new phone is supposed to be an easy, fun experience in 2025. This was not the case for me when I went to this Apple yesterday. Instead, I had a terrible experience. First, let me give some background that I worked in sales when I was younger and was a waitress for 7 years while I was in college and my master’s program. I understand that sales associates are horribly pressured to upsell. The team member that I had yesterday was repeatedly and forcefully trying to make me buy an iPhone 17 when I came in specifically for a 16. He loved repeating that he did not work off commission and was only trying to do “what as best for me. “ This entire sales approach made me incredibly uncomfortable and felt super tacky. Now, after my experience in sales, sure I understand that he might not work off commission, but would be profiting in some way by trying to upsell me- whether that’s better or more shifts, bonuses, whatever. No other reasonable person would have pushed me like he did if he didn’t have something to gain from me paying more. I think it’s outrageous that Apple would pressure its employees like this given how much money they already make! This man tenaciously explained how I’d be benefiting from getting a better phone by thoroughly explaining the price difference, storage difference, and he even went as far to emotionally pull me in by saying that I’d need more storage of photos of my one year old that is “my pride and joy.” Of course she is, but don’t use her to pressure me to spend more money! Again, I came in for a 16, I already had a 16 case at home. My toddler was with me and she has little patience and a need to be active. Listening to this man delay the process of getting in and out by his sales approach was not ideal for her or me. I did not have time or any interest in this man upselling me and was again, incredibly uncomfortable. Not only did I feel incredibly uncomfortable by my sales associate’s approach, but transferring my phone took immensely longer than expected. When I bought my previous phone there 3 or 4 years ago, it was so quick and easy! The sales associate was patient and only focused on ME throughout the entire process. The man working with me yesterday never asked me if I preferred to transfer my information from my old iPhone to the new one (which is what I’ve done in the past and was much, much faster) or transfer it from the cloud. He decided to do it from the cloud and then once he had my payment, he proceeded to work with other guests. I was stuck trying to entertain my one year old for over two hours while we waited for the process to finish. This was all while our sales associate multitasked- scrambling (barely) to help us while he worked with other guests. My daughter and I were both tired, hungry, and mentally exhausted by the time everything was done. To summarize, I’m appalled at the pressure Apple has on its associates to upsell nowadays. They can tell you they “don’t work off collision” as much as they want, but any educated person with a background in sales will know this is not the full truth. I highly recommend trying a different Apple Store if you want a pleasant, easy experience purchasing new products.

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