Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Winchester for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
277 reviews
5 stars
131
4 stars
29
3 stars
17
2 stars
11
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Wait Times
Numerous reviews mention long wait times, both for appointments and walk-ins, leading to frustration among customers.
Knowledge and Support
While some employees were noted for their knowledge and helpfulness, others were criticized for a lack of understanding and inability to assist with basic issues.
Store Environment
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others felt the atmosphere was unwelcoming.
Product Availability
Customers expressed dissatisfaction with the availability of products and the handling of trade-ins, with some reporting issues that led them to seek alternatives.
- AAAnnabella ANov 12, 20255.0I have to give credit to Brent at the Verizon store off of Pleasant Valley! (Close to Hobby Lobby!). He has been so amazing and awesome every single time and he is so genuinely kind and caring and helpful! He has perfected the way to be there for help and support when you need it and yet always gives you space and privacy too. He is the one I would go to for help and I hope Verizon sees this so they will know how much Brent does every single day, every single time! If I had a business I would steal him for sure! (I actually don’t think he ever sits down! He is always there when you need him (and he’s also what I think is called a silver fox!? Handsome)! So, thank you Brent! Hope you see this!
- SAShalee AntisdelNov 11, 20252.0Terrible customer service. We would have left if it wasn’t for planning and bringing my in-laws in to add them to our phone plan. Damien was terrible and rude. The moment we told him we didn’t want to protection plan, we received nothing but scoffs and arguing from him. He never asked specifically what we wanted (color and gb storage) and when we corrected his print out for an estimated price and said we wanted a larger storage he audibly huffed and got frustrated with us and told me to just order it on the app myself. I could go on and on but he made this whole experience terrible. I went In days prior to ask about deals and make sure I had everything I needed to add new lines and Jason was so helpful and kind. I will be going elsewhere from here on out because I went to buy new phones and add lines, not be scolded and argued with about what we wanted.
- SWSam WenzelNov 4, 20255.0Went in with questions and no memory, Jason got my phone in better shape with memory , such a well knowledge guy, very friendly, went out of store very happy. Thank you Jason for all your great help.
- JCJohn CampbellOct 26, 20255.0Great experience, Brent went above and beyond to help use upgrade.
- EVErica VanhornSep 17, 20255.0Josh helped us get new iPhones and was quick, direct, and very knowledges about the sales and promotions. Best phone buying experience I have had in a few years. Would definitely recommend this store for all your phone needs.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Winchester?
The Verizon store in Winchester is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones and devices does Verizon Winchester offer?
Verizon Winchester offers smartphones and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store in Winchester provide options for online purchases?
Yes, you can shop online for Verizon products and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of services does Verizon Winchester provide?
Verizon Winchester offers mobile plans, wireless internet plans, voice plans, and Fios internet plans for both personal and business needs.
Which payment methods are accepted at Verizon Winchester?
Verizon Winchester accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
Is there free Wi-Fi available at Verizon Winchester?
Yes, Verizon Winchester provides free Wi-Fi for customers inside the store.
How can customers schedule an appointment at Verizon Winchester?
Customers can schedule in-store appointments online via the Verizon website or through the My Verizon app.
Are there any nearby dining options customers can visit close to Verizon Winchester?
Yes, nearby dining options include SweetFrog Premium Frozen Yogurt, Jimmy John's sandwich shop, China Wok Chinese restaurant, and Chipotle Mexican Grill. Customers can enjoy a meal or a snack before or after visiting Verizon.
What nearby services can help customers with deliveries or shipments after visiting Verizon?
Nearby services include Amazon Locker - Eun, UPS Access Point location, and UPS Alliance Shipping Partner for convenient courier and shipping needs.
Are there any nearby shopping centers or stores customers can visit after the Verizon Winchester store?
Yes, Pleasant Valley Marketplace is a nearby shopping center, and other stores like Staples and Game Stop are nearby for additional shopping or entertainment needs.