Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and long wait times for assistance.
Product Availability
Customers noted a good selection of electronics, but some expressed disappointment with stock levels and availability of specific items.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers experienced frustration with staffing issues and long wait times.
Pricing Concerns
Several reviews mentioned that prices were higher compared to online options, leading to dissatisfaction with value.
SA
Shannon “Shane” Andes
6 days ago
3.0
Seems every time I go to the Winchester Best buy I have never been able to walk out with anything that I wanted mainly because they never have it lol. Customer service is nice though and it's not their fault
CB
Cyle B.
Dec 28, 2025
5.0
Emma helped me with my camera lenses and immediately came to help me about cameras good for vlogging. i’m so deeply appreciative of her.
KK
Kimberly Kennedy
Dec 27, 2025
5.0
Clean store, well organized, and helpful staff. Made a return from an online order and they were great.
CL
Christopher Lopez
Dec 26, 2025
2.0
Nobody here to help. I finally went to the front door greeter to ask for assistance. He just stared at me and said he’d send someone back. Nobody came. Asked another associate for help he said he couldn’t because he “works in the back.” So I walked out and I’ll take my business elsewhere.
JM
Jen Morgan
Dec 21, 2025
3.0
My husband wanted a smart watch for christmas and saw that best buy was having a sale. We were greeted upon entering the store and had a dificult time find all of the watches. The samsung, google, and garmin watches were all in the same general area near the middle of the store, but the apple watches were over near the ipads and computers on the far right side. The apple watches were all on there side leaning against a post blocking the entire face of the watch and the alarms go off at the slightest touch. That experience got me out of that area quick even though my husband has an Iphone. We decided on Garmin but my husband has large wrists and only a few have AOLED screens. They had no watches that you could try on or try the functions to see if not having the touchscreen was something he would miss. It would be nice if they had something to measure a wrist as the band on a 42 mm watch would not have fit. After deciding on a watch it took 20 min to find someone to get it out of the case. We were there later in the evening and there were only a few customers in the store
What types of products can I find at Best Buy in Winchester, VA?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Winchester.
What are the operating hours of the Best Buy store on East Jubal Early Dr?
Best Buy Winchester is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy provide curbside pickup or in-store shopping services?
Best Buy Winchester offers in-store shopping and same-day pickup, but does not currently offer curbside pickup.
Can I get repair services for my electronics at this Best Buy location?
Yes, Best Buy Winchester provides expert repair services through Geek Squad support.
What payment methods are accepted at Best Buy Winchester?
Best Buy accepts pay by check and debit cards and does not require cash-only payments.
Are there any recycling programs for electronics at this Best Buy?
Yes, Best Buy Winchester offers electronics recycling services to customers.
Where can I find Geek Squad services nearby Best Buy Winchester?
Geek Squad services are available right near Best Buy Winchester, offering mobile phone sales and IT/computer repairs.
What dining options are available close to Best Buy Winchester?
Nearby dining options include Jersey Mike's Subs for sandwiches, Waffle House for breakfast and brunch, McDonald's for fast food, and Chili's Grill & Bar for American and Tex-Mex cuisine.
If I need urgent medical care near Best Buy Winchester, where should I go?
Winchester Valley Health Urgent Care and Valley Health Urgent Care are nearby emergency and urgent care clinics for medical services.
Who can I contact at Best Buy Winchester for more information or support?
You can call Best Buy Winchester at +1 540-723-6179, or visit their website or Facebook page for more information.