Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Williamsburg, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 5541 Richmond Rd.
Derricka and Selena received high praise for their exceptional customer service, with many customers highlighting their friendliness, knowledge, and efficiency.
Staff Performance
Multiple reviews commend Derricka for her professionalism and ability to resolve issues quickly, making her a standout employee at the store.
Store Experience
Customers reported a pleasant atmosphere and efficient service at the store, with many expressing satisfaction with their overall experience.
Problem Resolution
Derricka was frequently noted for her ability to solve customer problems effectively, often turning frustrating situations into positive outcomes.
DH
Deborah Hazelwood
6 days ago
5.0
Selena was amazing she helped so much with getting us new phones and bringing our bill down
GS
Gary Streb
Feb 19, 2026
5.0
Derricka Bailey is a gem! Great customer service with a charming personality. Showed me how to adjust my phone in simple clear terms. With sincere appreciation. You need more like her—a winner and fantastic spokesperson for your company! Keep up the good work!
MM
Mike Murphy
Feb 12, 2026
5.0
Selena was amazing gave me great help!!!
JW
John W
Feb 2, 2026
5.0
Derricka was fantastic - very professional, knowledgeable, and patient with questions!
AJ
Aquazia Jones
Jan 23, 2026
5.0
Derricka was a wonderful associate. She was very friendly, patient, and knowledgeable about all the products we inquired about. Despite a small rush, she made us feel very welcomed, & expedited the process overall. We will definitely be using her for any of our Verizon needs, as my expectations are overly exceeded.