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Brand Certified

Verizon

3.7
(744 reviews)

Business Details

(757) 221-0955

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Williamsburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4950 Monticello Avenue, Williamsburg, VA
23188, United States

Hours

Reviews

3.7
744 reviews
5 stars
391
4 stars
91
3 stars
55
2 stars
47
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.

Sales Practices

Concerns about aggressive upselling and misleading information regarding promotions and fees.

Store Experience

Inconsistent experiences reported, with some customers enjoying a smooth process while others faced long wait times and unresolved issues.

Technical Support

Limited on-site technical support led to frustration for customers needing assistance with device issues.

Cleanliness

Store cleanliness received positive remarks from several customers.
  • JJ
    John Jicka
    Jan 21, 2026
    5.0
    Derricka Bailey was an awesome help. So glad we have this location and this friendly Verizon team!
  • FF
    Fiat 500 Fan
    Jan 7, 2026
    5.0
    This particular Verizon store is always accommodating and filled with kind personnel.
  • DM
    Drew Melzer
    Dec 30, 2025
    5.0
    Excellent customer service. Very clean store.
  • NN
    Npc
    Dec 21, 2025
    5.0
    Super smooth pickup experience. Easy check-in, very prompt interaction with staff, got what I ordered and left within 3 minutes. Thanks y’all.
  • SM
    Shamshad Murtaza
    Dec 15, 2025
    5.0
    I have been for a couple of days and John helped me a lot thank you very much, John

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Certified February 22, 2026Yext Knowledge Graph
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