Geek Squad

Reviews

• CP

  Carlos Panthera

  Sep 1, 2021
  2.0
  Drake was awesome! Best sales person I've ever dealt with at Best Buy in 15 plus years. I find out I needed to add a unit number to shipping address of where I'm having a computer I just dropped 1300 bucks on. I call the store back to edit the address, simply add a unit number, and I get transferred to the Philippines who keep me on the for 45 mins to tell me they can't edit the address. Best buy, a billion dollar corporation with geeks who can take computers apart and put em back together, can't edit a shipping address. I think medical marijuana is affecting the globe now and not just America. How do you not have the capability of editing an address or calling the warehouse and editing it? How about calling someone...anyone? These cats couldn't even transfer me to a supervisor without giving me a list of reasons they couldn't transfer me. I'm going to cancel the extended warranty and other junk I paid extra for...and there's a 99% chance I'll never buy from best buy again. I'm surprised the store doesn't smell like a dispensary.
• MM

  Miro1104

  Nov 3, 2019
  2.0
  I called for a customer who came in my store with a cracked phone. He couldn't see his screen. They never answered the phone! I had to write down the directions for him to get there...hopefully he found it ok and hopefully they helped him
• JV

  Janeé Vlog

  Aug 17, 2017
  1.0
  i dont recommend geek squad at all..i have bad experience with them...i was told by the agent that i dont have to pay anything to replace my phone due to charging issue but still need my bank account information just incase i fail to send back my old phone to them. I was not happy when i found out that night that they took $158 out in my bank account..called geeksquad right away and they told me thats a service fee..i ask for a refund and i send back the replaced phone back..i just called the customer service and it will take 24-48 hours for approved and up to 5 business days to show my refund in my bank account. i will never use geeksquad anymore!!!😠

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