Geek Squad

Reviews

• KA

  Karine Agabekyan

  Sep 24, 2019
  3.0
  Knowledgeable and friendly, this is why I give it three stars. However that doesn’t do the job if they don’t show up. First of all home advisor assigned to us was a total waste of time. Scheduled two appointments for installation and both appointments times didn’t work for us. He could care less, barely responds his phone. I had to take off from my job both times, for the first appointment they showed up at 5 pm (if I knew they would have been so late could have gone to work!) second time they didn’t show up at all because guess what! Home advisor rescheduled the appointment that morning for two weeks later!!! I’m extremely dissatisfied with the service. There was no communication to us whatsoever from Best Buy, Home Advisor, geek squad. Called myself to every department, no one knows what is going on. We spent over $10K for the equipment and they don’t even show up to bring it and install it! Ridiculous! Lost two days of work because of unprofessional Staff working as a Home Advisor. Still waiting for a geek squad manager to call me back, won’t be surprised if no one calls.
• MH

  Mary Lee Hill

  Apr 20, 2019
  4.0
  Knowledgable and friendly. Fixed my problem quickly. Unfortunately the wait time on the phone to make a reservation to drop off and pick my equipment was one hour.
• PD

  Phil Demetriou

  Feb 20, 2019
  1.0
  My appointment can cancelled or moved TWICE. Terrible customer service.

Frequently Asked Questions About Geek Squad