Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Virginia Beach for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
196 reviews
5 stars
116
4 stars
25
3 stars
10
2 stars
10
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff, particularly highlighting individuals like Nas, Ryan, and Juan for their exceptional service.
Billing Issues
Several reviews mentioned significant problems with billing, including unexpected charges and difficulties resolving billing disputes.
Store Experience
While many customers had positive experiences, some reported long wait times and poor service, indicating inconsistency in customer experience.
Product Availability
Customers expressed frustration over stock issues, particularly with accessories and phones, leading to dissatisfaction with the purchasing process.
Technical Support
Some customers reported receiving excellent technical support, while others experienced confusion and miscommunication regarding their devices and plans.
- SSSam Sharp1 day ago5.0I was hacked last week and Kevin spent 4 hours helping me get my 4 phones back. He was amazing! The over the phone support was extremely frustrating. 3 hours in they tried upsell me something and that did not go over well. After that I had an issue due to the hack on 2 of my phones and Hayden spent 2 hours the next weekend helping me get those fixed. To summarize the people in the store were very helpful and great to work with the on phone Verizon support was very frustrating.
- RDRoya Darvishian3 days ago5.0The only reason I'm giving 5 starts is bc of Nas. He helped take care of a problem I wanted resolved asap. And there was another man in there with glasses wore a white jacket, he was nice too. I did Encounter some not so good ones and they should really explain things better.
- ALAnna LakeNov 14, 20251.0horrible service
- SDStevie DOct 26, 20255.0I just left this store because I was a little salty my bill was $100 over what I thought it would be after upgrading. 15 seconds after I walked in with my daughter, I was helped by Nasir. He looked up my account, showed me the mistake Verizon made, and corrected it. I was stunned-in and out in less than 5 minutes! That’s not what I was expecting! Thank you Nas!!!
- SGShay GoodmanSep 8, 20255.0Ryan helped me trade in my phone and has helped my family as well in the past. He was very thorough with educating us on the options for the upgrade. I felt like he took the extra time to make it a good experience and overall an easy process!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Virginia Beach?
The Verizon store in Virginia Beach is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What products and brands does Verizon Virginia Beach offer?
They offer the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23 and products from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services can I get at the Verizon Virginia Beach store?
The store provides mobile plans, wireless Internet plans, voice plans, Fios Internet plans, and products for business such as cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Virginia Beach offer in-store pickup and delivery options?
Yes, customers can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
How can I schedule an appointment at Verizon in Virginia Beach?
You can schedule an in-store appointment online through their website or via the My Verizon app.
What are the payment options available at Verizon Virginia Beach?
Verizon accepts payments via check, debit card, and mobile NFC payments. They do not require cash-only payments.
Is there free Wi-Fi available at the Verizon store in Virginia Beach?
Yes, the Verizon store offers free Wi-Fi to customers.
What nearby places can I visit before or after shopping at Verizon Virginia Beach?
Nearby places include Kendall Laine Boutique for women's clothing, Bishops Cuts and Color for hair and beauty services, and Black Tie Beach Home Decor and Gifts for unique gifts and souvenirs.
Are there any dining options close to Verizon Virginia Beach?
Yes, nearby dining options include MOD Pizza for casual pizza, Pelon's Baja Grill for Mexican cuisine, and Yanni's Casual Greek for Greek food.
What other services are available in the area near Verizon in Virginia Beach?
Nearby you'll find services like Aspen Dental for dentistry, Elegant Nail Spa for beauty treatments, and a LibertyX Bitcoin ATM for cryptocurrency transactions.