Geek Squad

Reviews

• AV

  Adrienne Via

  Feb 19, 2026
  1.0
  First situation was I had a nick on my dryer door. Regardless that I purchased it 'out-of-box', it still should've came how it was displayed. Second, when I purchased it, I was very clear with the sales associate to let me know any and all parts and/or services I needed to operate my dryer. In addition to paying for my appliance and delivery fee, I was sold a separate installation kit, and another hose that was required for the steam feature. Then was sold a 5-year warranty that I felt hassled into paying for. But, regardless, I'd made the choice and purchased it. The main issue was when the drivers delivered and set up my dryer, they told me the power plug had gotten whipped off when the sales associate added the steam kit. And the delivery man said "the power cord got left off, but they had some on the truck and could take care of it" I thought it was odd that they had a cord for that particular unit, but I told them thank you. When they finished setting up my appliance, they attempted to charge me $40 for the plug. I had already paid over $200 in excess charges, and I've never had any delivery person attempt to collect more money. While they contended and admitted it was a mistake on the sales person, they couldn't leave until they received payment. For a female, that's very disturbing to hear. I did not have any additional money to pay, so I called to speak with a Geek Squad rep, and they said the charge was valid. I asked for a supervisor and was given the run around, and eventually just left on hold forever. I told the guys they could take the appliance back, but they didn't want to do that either. They began to get very upset and agitated, and they argued that I had already made them an hour late for their next delivery, by calling to speak with a representative. Which only made me more anxious. I had to call my son to come over. Eventually- after staying in my house almost forty min, waiting, demanding money - one of the men got so upset, he snatched his partners phone, typed out an angry text then said 'it's done, let's go' and stormed out my door. I will never buy another appliance from Best Buy. They made a mistake, and made it my problem. Terrible customer service
• RD

  Richelle Dickerson

  Jan 17, 2026
  5.0
  Phillip from geek squad transferred all of my data from my old broken Laptop to my new laptop within 24 hours and make sure that I was fully operative and all my programs were downloaded. He’s great.
• PA

  Peyton Allbritten

  Aug 12, 2025
  1.0
  I wanted to share a very frustrating and disappointing experience I had with Geek Squad in Landstown Commons regarding a simple laptop screen repair that turned into an ongoing customer service issue. I initially brought in my laptop to have the screen replaced. The issue was minor, just the corner of the screen popping out, not a hardware problem. However, I was told I needed to turn in my charger along with the laptop for it to be shipped. When I returned a week later to pick up my computer, the charger was missing. A Geek Squad associate searched for it and said he swore it had been turned in, but it was ultimately lost. To resolve the issue, they offered to order a replacement HP 65-watt charger, the same model that was lost. When the replacement arrived, it turned out to be a 45-watt charger, not what I originally had. I returned to the store that same evening to address the mistake, but was told the associate who placed the order wasn’t available and to come back the next morning. Despite all appointment slots being booked, I returned to the store the following morning per their instructions, only to be told the wait would be 1.5 hours, something I couldn’t manage due to work obligations. I scheduled a new appointment for a few days later that fit my schedule. At that visit, the associate who originally helped me wasn’t in, so they called him. I was told he had left out a universal, open-box 65-watt charger for me. I expressed concern that it was unfair to replace my original, manufacturer-issued charger with a generic, second-hand one. I was then offered a scratched up second-hand HP 65-watt USB-C charger, which was still wrong because my original charger was not USB-C. I repeatedly explained that I simply wanted what I originally had: a new, manufacturer-issued HP 65-watt charger, not a used or generic alternative. The associate told me this was the best they could offer and that there was no one else with more authority to speak to about further resolution. If they were able to order me a brand-new 45-watt HP charger, why couldn’t they order the correct 65-watt version? Especially when they even said originally that they could order me a replacement 65-watt HP charger. I can easily go online and buy a new 65-watt HP charger myself, so why couldn’t they, when they were the ones who lost it? Moreover, to put it in perspective: if I turned in a $1,000 computer for repair and it was lost, would I be expected to accept a $800 used replacement? That’s essentially what I was being asked to do with my charger. Throughout this experience, I encountered poor customer service, inadequate problem-solving, and a lack of accountability. Most frustrating of all was the claim that there was no one else I could speak to and that was the best they could compensate me, a clear avoidance of escalation or proper customer care. What could have been a simple resolution turned into an unnecessarily drawn-out and frustrating process. This situation could have been resolved easily by replacing what was lost with the appropriate item. Instead, I was left with a used charger, that was not the kind I originally had, and a poor impression of Geek Squad’s customer service.
• VC

  Vicki Casone

  Jul 20, 2023
  5.0
  Jackson is always so helpful. He is an amazing and valuable employee.
• JD

  Jessica Dickason

  Dec 4, 2020
  1.0
  Geek Squad and Best Buy are the most unprofessional, incompetent businesses I have ever dealt with in my life!!! From being transferred to 10 different people, to being put on hold for THREE HOURS, to not being able to get a manager or corporate employee in EIGHT WEEKS is ludicrous!!! I wonder if they will decide to respond and miraculously have someone to contact once I get a LAWYER involved!!!

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