Best Buy

Reviews

• JC

  Joseph Christos

  1 day ago
  5.0
  Best Buy is the greatest place to shop for electronics. The staff is very helpful and friendly. A must go to place.
• RL

  Robert Lambourne

  Feb 23, 2026
  3.0
  Bought a new HP Laptop with an AMD processor. First time to purchase a non Intel computer, and have had to return it three times for Geek Squad to work on it, Apprantly it does not like Windows 11. Very difficult to make an appointment to get service with the Geek Squad. An internet search for Geek Squad appointment. Resulted in fraudulent responses. One place wanted me to pay an addition $1,200.00 for a Windows "add on." The other place said tht their records showed that I had paid twice for my Total Protect Subscription an that if I would provide my Bank Account and routing they would give me a refund. Went to the store, and Tyler would not give me the correct website. But did give me a phone number and extension. But when I called it, I was prompted to leave a message to get a call back. But I never got a call back. I feel that BestBuy has designed the system to be as difficult as possible. Possibly with the intent that BestBuy Total Protect customers will be unable to use the services they paid for. But all that aside, after three visits to get my new HP laptop set up and working, I am going to see if it functions properly today. But going forward, I will try to go when Agent Jackson is on duty. He is the most helpful..
• AV

  Adrienne Via

  Feb 19, 2026
  1.0
  First situation was I had a nick on my dryer door. Regardless that I purchased it 'out-of-box', it still should've came how it was displayed. Second, when I purchased it, I was very clear with the sales associate to let me know any and all parts and/or services I needed to operate my dryer. In addition to paying for my appliance and delivery fee, I was sold a separate installation kit, and another hose that was required for the steam feature. Then was sold a 5-year warranty that I felt hassled into paying for. But, regardless, I'd made the choice and purchased it. The main issue was when the drivers delivered and set up my dryer, they told me the power plug had gotten whipped off when the sales associate added the steam kit. And the delivery man said "the power cord got left off, but they had some on the truck and could take care of it" I thought it was odd that they had a cord for that particular unit, but I told them thank you. When they finished setting up my appliance, they attempted to charge me $40 for the plug. I had already paid over $200 in excess charges, and I've never had any delivery person attempt to collect more money. While they contended and admitted it was a mistake on the sales person, they couldn't leave until they received payment. For a female, that's very disturbing to hear. I did not have any additional money to pay, so I called to speak with a Geek Squad rep, and they said the charge was valid. I asked for a supervisor and was given the run around, and eventually just left on hold forever. I told the guys they could take the appliance back, but they didn't want to do that either. They began to get very upset and agitated, and they argued that I had already made them an hour late for their next delivery, by calling to speak with a representative. Which only made me more anxious. I had to call my son to come over. Eventually- after staying in my house almost forty min, waiting, demanding money - one of the men got so upset, he snatched his partners phone, typed out an angry text then said 'it's done, let's go' and stormed out my door. I will never buy another appliance from Best Buy. They made a mistake, and made it my problem. Terrible customer service
• JB

  Jamie Boyd

  Feb 5, 2026
  1.0
  Went to pick up a TV I ordered 75 in and a 32 asked if they could put on cart and you would have thought I asked for the register. Then they told me to bring up my truck I did and these older ladies come out with it struggling to carry it. Seemed nobody wanted to be there and the attitude I got from these employees are just something else. Told them I would help and they got mad I even asked. So screw this place no more of my money goes here.
• DH

  David Hunt

  Feb 5, 2026
  3.0
  I was not happy with my recent experience with the store. I placed an order for a new Epson printer, gave all of my information payment, phone and email numbers. As the printer was out of stock and delivery date was given and I was toldI would be contacted by my email @cox.net. The printer was supposed to be delivered on 1/29/2026. I went into the store on that date as I hadn't received ether a phone call or email, I was told it had not arrived tmyet I called again on 2/4/2026, to be told the order and payment had been canceled. I went into to store and I was told the order was canceled because I didn't respond to communication from the store, which I hadn't received They said they couldn't email me because I gave a Cox email which they don't support, I asked why they didn't phone if that was the case, also they should have told me about not using Cox when I placed the order. I spoke to several people including the manager and they were not helpful with much confusion about the system used NOT HAPPY

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