Best Buy

Reviews

• CB

  Cameron Barksdale

  6 days ago
  5.0
  Always helpful staff only knock i would say and it's more of a corporate thing but the credit card push is a little annoying. But I get it you have to do your job so no complaints there. But always find what I need in here
• JB

  jun Boloy

  Feb 14, 2026
  5.0
  Some of the retailers staff not really sure what they have in store
• ES

  Emily Silvalin

  Jan 31, 2026
  5.0
  I recently visited to find a good pair of headphones to purchase because my cheap pairs keep breaking. I am rather indecisive and like to know all the details before making an expensive purchase. Seth, the employee who helped me, was very patient and informative. He took the time to answer all my questions and look into different options for me. I could tell he actually cared about helping me instead of rushing along. The manager that helped with an issue regarding the item sale price was friendly as well. I'm really happy with the headphones I bought and appreciated the quality service. Will be returning next time I'm looking to make a purchase :)
• KK

  KODKIDD

  Jan 28, 2026
  1.0
  ⭐ 1 Star – Long-Time Customer With Extended Warranty Treated Like a Thief I’ve shopped at Best Buy for years and have spent well over $10,000 there. On top of that, we pay over $200 every year for the extended warranty/TotalTech plan to protect the products we buy. Despite all of that loyalty, my experience with the manager at the Independence Blvd Best Buy in Virginia Beach was beyond unacceptable. I purchased a Razer controller about a month ago. Like any gamer, I actually use my controller—daily gaming, sweating, normal wear and tear. Over time, the serial number sticker wore off, which is not unusual for something that’s constantly handled. The controller developed stick drift, so I came in for an exchange with the original box and all original accessories. The manager immediately refused to help because the sticker was gone. Even after I went home, plugged the controller into my computer, and pulled the serial number digitally, he still refused to exchange it. No attempt to help, no escalation, no discretion—just a flat refusal. What made this worse was the tone and implication. The way this was handled felt like I was being accused of theft, despite having proof of purchase, the original packaging, and paying for extended warranties specifically meant for situations like this. Controllers are meant to be used. Stickers wear off. Stick drift is a known defect. Paying hundreds of dollars a year for protection only to be denied help over a worn sticker is ridiculous. This manager showed zero customer service, zero problem-solving ability, and zero respect for loyal customers. If this is how Best Buy treats people who spend thousands and pay yearly for protection plans, then the value of those plans is highly questionable. Extremely disappointing experience. I’ll be reconsidering where I spend my money going forward.
• TA

  Tim Ainsley

  Jan 26, 2026
  1.0
  Horrible visit. Went to get a simple tuner installed in my van 1-tech kept telling me I hadn’t paid for the service. Finally convinced him when I found the receipt in my email 2- Tech said the job would be about 30-45 minutes and I could look around in the store while I waited. Said he would call when finished, and confirmed my number. After 90 minutes I went to check and was told it was done an hour ago. Never got a call 3- On the interstate going home my foot got tangled up in the Wire from the just installed antenna. Pull over on the emergency lane and tied it up with some string to get me home where I could fix it correctly Sloppy work from a tech that could care less. Never again Geek Squad

Frequently Asked Questions About Best Buy