Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.8
1,186 reviews
5 stars
651
4 stars
187
3 stars
79
2 stars
47
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being rude or dismissive.
Wait Times
Many customers reported long wait times for service, even with scheduled appointments, leading to frustration.
Product Knowledge
Several reviews highlighted the staff's knowledge and ability to assist with technical issues, although some customers felt their concerns were not taken seriously.
Store Environment
The store is generally described as clean and well-organized, but parking and accessibility can be challenging.
Mixed Experiences
Overall, experiences vary widely, with some customers expressing satisfaction and others feeling disappointed or mistreated.
- CLCon LouisJan 5, 20261.0Bought a watch. Not inexpensive. Wanted help to set it up. It went well until the salesman tried to help 3 other people at the same time. He was very distracted. We attended a class on the watch a week ago and the instructor, Bob, recommended setting up the watch on your iPhone. The salesman wanted us to set it up using the watch. OOPS. We left, went home and set up the phone using Apple support. Don't waste your time in the Lynnhaven store.
- GHGreg HansenDec 30, 20251.0Fought my way through the automated system just to attempt to talk to someone in store just to ask hey do you have this product in stock...............then why do you want it? What do you want to use it for? What made you chose apple.........I just had a simple question wanted a simple answer
- SMSocial MediaDec 24, 20251.0Bad experience with Matt. Nuts! He was talking to me loudly and looking straight ahead. It was like he was trying to draw negative attention to us because a police officer was near. I felt like he behaved this way because we are poc. Update: Picked up my online purchase today and Avi was very kind. Thank you for your professionalism Avi.
- WHWhitney HawkinsDec 17, 20255.0Awesome experience! Give David a raise. My appointment for my mac air was on time. Everyone in the store was helpful and smart. They identified the problem and handled it quickly. My computer was mailed back to my home 2 days later since we live a couple hours away. David seems to be the guy that knows it all and he was working with 3 customers at the same time moving between us all professionally and patiently while also answering questions from his other genius team. He is a treasure and hope Apple knows how wonderful he is. Calm , patient and smart!
- EMELIFELETH MARQUEZDec 10, 20251.0I want to formally report the unacceptable treatment I experienced at this I have been an Apple customer for more than 13 years, and I have never encountered such poor and disrespectful service. Earlier today, I returned to pick up my phone that I had left for repair just two hours earlier. When I arrived, the store manager, Brandon, spoke to me in an unprofessional and dismissive manner. He demanded to see my ID in order to return my own device, even though no one had requested any form of identification when I dropped off the phone. His attitude was unnecessary, rude, and made me feel singled out and disrespected. As a long-time Apple customer, I expect professionalism, consistency, and respect. The way I was treated today was completely unacceptable and far below Apple’s standards. I respectfully request that this incident be reviewed and that appropriate action be taken to ensure that no customer is treated this way in the future. I also ask for clarification on Apple’s policy regarding ID requirements, since the inconsistency caused needless frustration and stress.
Frequently Asked Questions About Apple Lynnhaven Mall
What products can I find at Apple Lynnhaven Mall?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Lynnhaven Mall.
What services does the Apple Lynnhaven Mall offer?
The store offers technical support at the Genius Bar, and Specialists are available to answer your questions and help you set up your devices.
What are the regular operating hours of Apple Lynnhaven Mall?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple Lynnhaven Mall?
Yes, the store has varied holiday hours, including closures on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On some holidays, extended hours apply, such as from 8:00 AM to 9:00 PM on Nov 28, 2025.
Can I get my Apple devices repaired at Apple Lynnhaven Mall?
Yes, service and repairs are available at the Genius Bar within the store.
Is Apple Lynnhaven Mall accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Does Apple Lynnhaven Mall offer in-store shopping and pickup options?
Yes, the store provides in-store shopping as well as in-store pickup services.
What nearby stores can I visit for clothing and fashion accessories?
Nearby you can visit Altar'd State, Torrid, American Eagle, Windsor Fashions, and Charlotte Russe for clothing and fashion accessories.
Are there any nearby dining options close to Apple Lynnhaven Mall?
Yes, nearby dining options include Johnny Rockets for American cuisine, Sakura Poke Bowl & Sushi for sushi, and Great American Cookies for bakery treats and coffee.
Where can I find nearby entertainment or recreational venues around Apple Lynnhaven Mall?
Nearby entertainment includes Get Air Trampoline Park, which offers sports and recreation activities for visitors.