Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were described as rude and dismissive.
Wait Times
Many customers reported long wait times for service, often exceeding their scheduled appointments.
Product Knowledge
Several reviews highlighted the staff's product knowledge, with some employees being commended for their ability to assist customers effectively.
Inconsistency
There were complaints about inconsistent service experiences, with some customers feeling neglected or treated unfairly compared to others.
JS
Jenina Slicer
2 days ago
1.0
The worst location and customer service ever. You’re better off ordering your products online and have them delivered to your address. I bought a new phone and the employee forgot to activate it and transfer my data. I had to go to the T-Mobile store and they helped me retrieve my data and activate my phone. I will never go this particular Apple Store again.
AM
Amanda Medler
Feb 24, 2026
5.0
I went to the apple store at Lynnhaven Mall last night for a software malfunction with my iphone 12 and I received excellent customer service. We did have a long wait to be helped prior but it was worth it. We walked in before our scheduled time to be seen to check on the appointment and a younger gentleman who I cant rememeber his name, was extremely helpful and attentive. He asked my name, asked my issue and started the process immediately. He had walked away to help others and then a young lady named Nae jumped in and helped me as the beginning of my troubleshooting process failed. Throughout my time there, they both were working together to help fix my issue. Both of them were extremely knowledgable and cared about resolving my issue. It failed quite a few times but they were persistent and it paid off!! I was dreading having to get a new phone but didn't have to because they never gave up and got my phone working! They were just overall very nice and pleasant which you don't see alot of that nowadays so just wanted to give them some praise and thank them. Also, I believe it was the manager, I didn't catch her name, but she also was very courteous and helpful at the end. If you need any help with your apple products, definitely go to the apple store at Lynnhaven Mall!!!!
TW
Tianna Wiggins
Feb 21, 2026
5.0
Dave and Antoine was very helpful and patient with me in trading in my apple device! They made the process easier and was very informative on the features my new device offers ! Thanks Dave and Antoine!
JJ
jeanettesdaughter
Feb 21, 2026
4.0
Oddly empty of shoppers. Apple Store busy. Plenty of security. Lot of teens, young adults and baby mamas hanging out. The Millenials park and playground.
MT
Martin Thomas
Feb 12, 2026
5.0
Linda and Luke were great. Both very personable and knowledgeable. They made our experience very pleasant and smooth.
Frequently Asked Questions About Apple Lynnhaven Mall
What products can I find at Apple Lynnhaven Mall?
You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Lynnhaven Mall.
What services does the Apple Lynnhaven Mall offer?
The store offers technical support at the Genius Bar, and Specialists are available to answer your questions and help you set up your devices.
What are the regular operating hours of Apple Lynnhaven Mall?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sundays from 11:00 AM to 6:00 PM.
Are there any special holiday hours for Apple Lynnhaven Mall?
Yes, the store has varied holiday hours, including closures on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On some holidays, extended hours apply, such as from 8:00 AM to 9:00 PM on Nov 28, 2025.
Can I get my Apple devices repaired at Apple Lynnhaven Mall?
Yes, service and repairs are available at the Genius Bar within the store.
Is Apple Lynnhaven Mall accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances to accommodate all customers.
Does Apple Lynnhaven Mall offer in-store shopping and pickup options?
Yes, the store provides in-store shopping as well as in-store pickup services.
What nearby stores can I visit for clothing and fashion accessories?
Nearby you can visit Altar'd State, Torrid, American Eagle, Windsor Fashions, and Charlotte Russe for clothing and fashion accessories.
Are there any nearby dining options close to Apple Lynnhaven Mall?
Yes, nearby dining options include Johnny Rockets for American cuisine, Sakura Poke Bowl & Sushi for sushi, and Great American Cookies for bakery treats and coffee.
Where can I find nearby entertainment or recreational venues around Apple Lynnhaven Mall?
Nearby entertainment includes Get Air Trampoline Park, which offers sports and recreation activities for visitors.
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