Best Buy

Reviews

• QS

  Q Sharp

  3 days ago
  1.0
  I purchased open-box headphones for $433.53 today. Unfortunately, every pair I was given (three total) was still connected to a previous owner’s Apple account. This required multiple returns and two separate trips to the store. When I asked if a small price adjustment or store credit could be offered due to the inconvenience, the supervisor on duty, Cruz, stated that no accommodation could be made unless there was an online price match. I also asked if someone could verify that a replacement pair was properly reset before purchase, and was told instead that I would simply be refunded. While I appreciate receiving my money back, the repeated inconvenience and lack of resolution were disappointing. I would hope open-box items are properly inspected before resale, and that more customer-focused solutions are considered when issues arise. A goodwill credit would have gone a long way in resolving this experience positively.
• RS

  Ricardo Sánchez Silva

  Feb 16, 2026
  1.0
  I’m very disappointed with the customer service at Best Buy #397 (8449 Leesburg Pike, Vienna, VA 22182). On February 16, 2026 around 2:49 PM, I purchased a USB-C to MagSafe 3 Cable (2 m), and the associate who assisted me was rude, impatient, and clearly annoyed when there was an issue with the payment method. Instead of helping professionally, he had a bad attitude and treated me disrespectfully. The store wasn’t even busy, so there was no excuse for that behavior. I do not recommend this location.
• ZN

  Zara Nm

  Feb 13, 2026
  1.0
  Terrible experience due to lack of training and knowledge plus wrong attitude. Went to buy a TV and a sales person checked us out but even after we said clearly we are going to pick it up right away they put in system as reservation which consequently you have to wait a day or 2 for pick up. So we had to spend additional time standing around while they were trying to figure out how to refund and charge our card again. They didn't even know which barcode to scan, it was lack of knowledge and training. But even after wasting our time and making such a big mistake NO ONE even said a simple "sorry" not even the manager when showed up to point at the barcode and teach their employees! I was shocked by bad customer service manners and attitude more than the mistake itself.
• DA

  Donnie Anderson

  Feb 9, 2026
  1.0
  What just in the store today and the customer service is the worst in the DMV area. Employees just stand around on their phones.
• VT

  Vicky Tuttle

  Jan 21, 2026
  1.0
  After speaking with a person NOT in the store by calling the phone number associated with that particular store location and going to a "centralized" person, was reassured that by going into the physical location, in person, that someone could get a cell phone setup with Visible. I drove there, walked straight to the wireless counter and let two employees who were standing by talking, why I was there. One of the men told me that he could not help because they don't have Visable. I looked up at the big digital screen above which clearly stated otherwise, "Visable". As I pointed to the screen, explained that the Best Buy phone's Customer Representative said otherwise. The guy kept walking so I stayed there, Googled, "Best Buy CEO's email and sent her an email. As it would happen, the Best Buy employee was their General Manager! What a wasted resource and horrible employee!!!

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