Business Details
1009 Centerbrooke Ln, Suffolk, VA
23434, United States
Certified by Verizon • Feb 22, 2026
(757) 986-9486
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Suffolk, VA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.8
365 reviews
5 stars
326
4 stars
20
3 stars3
2 stars3
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting their knowledge, patience, and willingness to help.
Staff Knowledge
Numerous reviews noted the staff's expertise and ability to explain products and services clearly, making customers feel confident in their choices.
Positive Experiences
A significant number of customers reported having great experiences, often mentioning specific employees who went above and beyond to assist them.
Inconsistency
Some reviews indicated inconsistency in service quality, with a few customers reporting negative experiences due to unprofessional behavior or lack of attention from certain staff members.
- JTJohn ToscanoFeb 6, 20265.0Cell phone upgrade, service well done. On Feb 2, 2026, Verizon sales representative, Katie R, treated us to professional services my wife and I have experienced in a very long time. She was knowledgeable, patient, and most of all, genuinely considerate to our questions and requests. We felt customer #1 service, and it felt good. Cheers Katie R., Well Done!
- AHAnthony HallJan 27, 20265.0Good as always
- NMNicole MeltonJan 15, 20265.0I made an appointment to setup my new phone and arrived 30 minutes early. Marissa welcomed me as soon as I walked in the door, as she was finishing up with another customer. I could tell she was very knowledgeable and had been in customer service for awhile based on her performance in handling the next customer as well! Only minutes went by and I was up. Marissa was AMAZING!😁 VERIZON needs to give her a promotion or at least a raise! LOL Thank you for hiring GREAT people! Sincerely a loyal customer Nicole Melton
- CSChannel SimmonsJan 11, 20265.0Marissa was absolutely wonderful! We came into the store after having a frustrating experience with customer service over the phone, where our issue wasn’t handled very well. From the moment Marissa stepped in to help us, everything changed. She was extremely knowledgeable about the process, clearly explained the next steps, and made sure we understood exactly what we needed to take care of. Throughout the entire experience, she maintained such a positive, professional, and welcoming attitude. I truly felt advocated for every step of the way, which made a huge difference. Her level of customer service was outstanding and genuinely exceeded expectations. What stood out even more was that her positivity wasn’t just directed toward us — every customer who walked into the store while we were there received the same warm, attentive treatment. Marissa truly exudes excellent customer service. If she is not already in a supervisory role, she absolutely deserves one, along with a well-earned pay raise. She is a true asset to Verizon and makes customers feel welcomed and valued the moment they walk through the door.
- DBDiane BowmanOct 17, 20254.0You may have to wait for an associate since having limited staff. Jordan helped me and I compliment him enough. Very knowledgeable and quick to help me purchase my new phone and update it. Explain every step to me.
Frequently Asked Questions About Verizon
What types of products does Verizon at 1009 Centerbrooke Ln offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon in Suffolk, VA?
Verizon is open Monday through Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does Verizon provide in-store pickup services?
Yes, Verizon offers in-store pickup services for orders.
What payment methods are accepted at Verizon?
Verizon accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store?
Yes, the Verizon store provides free Wi-Fi for customers.
Can I recycle electronics at this Verizon location?
Yes, this Verizon store offers electronics recycling services.
Are there any nearby dining options to visit before or after shopping at Verizon?
Nearby dining options include Jimmy John's sandwich shop, Starbucks coffee shop, Subway sandwich shop, and Iron Chef Japanese Restaurant, perfect for a meal before or after your visit.
What are some nearby medical services close to the Verizon store?
Nearby medical services include ReVision MedSpa & Lasik, Fun Park Pediatric Dentistry, Virginia Orthopaedic and Spine Specialists, Bon Secours Surgical Specialists Centerbrooke, Ivy Rehab for Kids, Velocity Urgent Care, and Sentara Urgent Care.
If I'm visiting from out of town, are there nearby hotels near the Verizon store?
Yes, Hampton Inn Suffolk and Hampton by Hilton are nearby hotels where visitors can stay.
Does this Verizon location support multiple languages?
Yes, the Verizon store provides services in English and Spanish to accommodate diverse customers.
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